I purchased a bag of washng powder at the Malvern branch of Pick and Pay, went home only to discover that I took a bag of regular powder instead of the auto brand, with all my shopping I throw away the cash sale slip as soon as I leave the store, I got home and realized that I had the wrong brand, I promptly sent a friend to exchange the item and the person was practically harassed at the store by the staff and store manager, at that particular time only Pick and Pay was promoting that item, they knew it was their product but they were still in denial about the product, after much convincing the accepted the product but recuired a surcharge for the exchange .
surely a company of this size emphises the importance customer services, but with Pick and Pay it is non existent