I had a 7:30 pm appointment to have my daughters' pictures taken for the holidays. We showed up right at our appointment time and there was already a couple having engagement pictures taken. Not a big deal, we could wait. So we waited and waited and waited for OVER an HOUR!!!! My children are ages 5 years and 16 months. When it was finally our turn the photographer (if you can call her that), Misty, apologized for our patience and began to position my kids. By this point my younger daughter is exhausted as it is almost 8:45 pm. So she begins taking pictures-none of which turned out because the younger one wouldn't smile at the camera (she isn't usually like this). At one point this lady had the nerve to tell me that I am just going to have to decide if I "want a big smile with her looking at me or a mediocre smile with her looking at the camera"! I cannot believe the horrible customer service we recieved. Finally I said this just isn't working, my kids are tired, and I know they can take better pictures than what she was taking. The lady then thought it would be important to ask me if I would like to go ahead and reschedule tonight! WTF?! My response to her was "No we will reschedule later.....somewhere else!"