picture me portraits

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Category: Services

Contact Information
Kent, Ohio, United States

picture me portraits Reviews

Curtis Roberts April 15, 2010
Rude Customer Service
I would like to express how disappionted I was when I entered one of your store in Walmart on 04/10/10. I approached the lady at the couter and Asked if we could get a sitting. I was told we had to make appointment, I looked at your signage and it clearly says WALK IN or Schedule Appointments welcomed. The lady working the counter stated she was from another store and was just assisitng this store.. I totally get that. but she was unable to log into your computer system and was unable to get me in and did not even offer to set up an appionment for me. for I was at your store at 10:00am your staff member was not open and kept making excuses why she could not log in to te computer. I asked for the managers name and was given a phone number that did not work. I will say that was my first experience with your company and it was not a good one. I work in customer service my self and I know how to satified a customer.

Thanks

Curtis Roberts
434-806-8437

1300 b Longwood ave
Farmville, Va 23901
Kellyann M. Smith November 14, 2009
Poor Quality/Unprofessional Custonmer Svc.
I truly believe this company is a complete fraud. I had a portrait sitting for my daughter on 10-31-09. I received the photos today. Suffice it to say, they looked NOTHING like the proofs. I paid for the pitures in their entirety upon order. However, I was never advised that Picture Me Portraits has a "NO REFUND" policy. Surprise, Surprise- this was NEVER mentioned upon order! Additionally, the sales staff, specifically, Chelsa, was rude, dismissive, condescending and totall unprofessional upon request of refund. And the PIECE-DE-RESISTANCE lies with the BS customer service number they provide you with. As I write this complaint, I am STILL ON HOLD- which I have been for the past 45 minutes. FUNNY THOUGH- it took me only 34 seconds to get a rep to book a sitting!!! Save yourself time, money and aggrevation that I am contending with now- DO NOT USE THIS STUDIO!!!

P.S.- ...STILL ON HOLD...
December 5, 2008
pictures
I took my 22 month old granddaughter to get her pictures took at wal mart, and they were so busy they rushed us through. the pictures were terrible, she didn't smile, didn't look up at the photographer and the photograhpher didn't even attempt to make her smile...i left a very unhappy customer and wrote a complaint to the company and have yet to hear from them that was over a month ago...i don't reccommed this place at all

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