We called to schedule an appointment for our family pictures. We (me, and my two brothers) had coupons and wanted to have family pictures done as well as all our children together for our parents. We were told we didn't need to make all seperate appointments and could use our coupons without any issues. We went to the appointment and had all the pictures done. When it was time to pay thye would not take our coupons and were very rude and obnoxious about it. What has happened to this world some people should not be in a retail position if they cannot provide polite, courteous and positive service. CUSTOMER SERVICE IS IMPORTANT TO HAVE RETURN CUSTOMERS. I would not recommed this branch of Picture People as they do not have the staff needed to provide you customer service at any level. They are creating memorable moments in time and it is a shame they cannot do it courteously and in a professional manner. Myself and my team of 10 provide customer service to over 1200 employees and I receive many comliments in regards to how they provide excellent, courteous, professional services at all times.