****** Unbelievable worst experience ever! ******

I called the Picture People studio located at 200 E Via Rancho Pkwy, Suite 101, [at North County Fair, Escondido, CA 92025 and scheduled an appointment for April 30th Saturday @ 6.50pm. As we were stuck in traffic, I called the studio on my way and said that we were running late by around 5-10 mins. The male employee who answered my call said that it was o.k but we have to wait for little bit as they were in session with the next party, and asked us to come in.

We arrived at studio around 7.03p.m and said the other employee at desk what happened. She said it's o.k and asked us to wait and went inside.

We waited for at least 20 mins (till 7.25p.m) and when she returned to desk, I asked her about checking in, then she said sorry and that they completely forgot about us and checked us in and again told us to wait. At that time another party came in who were also running late. They were asked to reschedule, but the lady said that they don't want to reschedule. So they were also told to wait.

After we waited for another 30 mins till 8.10p.m (Total 1 Hr), IN MY FACE, THE MANAGER TRACY AND THE CO-WORKER UNPROFESSIONALLY WHISPERED BACK AND FORTH AND MADE THE DECISION THAT THEY CANNOT ACCOMMODATE US. IN QUESTIONING WHY..THE MANGER RUDELY SAID THAT I WAS 30 MINS LATE AS I WAS CHECKED-IN AT AROUND 7.30 P.M AND THAT THEY CLOSE AT 8.30 P.M AND I MAY NOT GET IN AT ALL BECAUSE OF THEIR SCHEDULE.

When I questioned her first of all why they asked me to come in when they cannot service..? she said that nobody called them from 6.30p.m as she was at desk. I told her I spoke to a guy. But in front of all other customers, she spoke to me as I was lying. I was so.. pissed off and disappointed. So I showed her my call log and said that a guy answered my call and want to talk to him, she very rudely said that she cannot ask him to come to the desk and talk (because she know's that she was lying).

On the whole, it was a very very disappointing and unsatisfactory experience. I will never again shop at Picture People. I will surely share my disappointing experience with all my friends and relatives.

But I did not understand why they took in the other party who arrived after us saying no to us...? I think this is 100% racial discrimination as I'm an Indian.

Hope you employ well trained people who respect customers and be polite. After all customers are the reason for your existance.

-A PISSED OFF CUSTOMER.

I walked in to work today... My shift started at 5pm and a co-worker says, "man, i gotta go i've been working off the clock for an hour already." The customer she was helping wanted to make a significant purchase but needed a spanish speaker, so rosa had to help her becuse the spanish speaking manager was "Busy". That makes no sense!!! Rosa being the good employee, wants to help the customer for the company to make the sale WHEN THEY'RE NOT EVEN PAYING HER!!! I've been with the company for several years now and this happends ALL THE TIME!!! BUT WHY?????

I was recently in the Picture People in Hagerstown, Maryland to see about a setting for my children. When I was standing at the counter, I overheard a conversation between the male manager and a customer. They had a box there that if you donated a toy for charity then you get a couple pictures free.
Well, to me any toy would be good enough but to this manager her toy wasn't good enough. They did not specify on the box that they toy had to be of any certain price so any toy would have been good. Well, he was standing there yelling at this woman so much that she started to cry. I felt so bad for her,
why did he have to be rude. I decided that I wasn't going to have my pics done that day, I will call ahead first and make sure that he isnt there. But something needs to be done with him.

Thanks for listening

I was having my children's photo taken and I asked the photographer, beforehand, if there were any discouts, deals, or promotions. He said no. The next day I find out that there is a current coupon deal for a free 8x10 or 10x14 plus 20% of your order!!! If I had known that I would have driven home and printed it out!!! I think he knew about that and could have shared that information, but just because there were no "in store" specials, the simple, unhelpful answer was no. I will never go there again.

I was having my children's photo taken and I asked the photographer, beforehand, if there were any discouts, deals, or promotions. He said no. The next day I find out that there is a current coupon deal for a free 8x10 or 10x14 plus 20% of your order!!! If I had known that I would have driven home and printed it out!!! He knew about that, he could have shared that information, but just because there were no "in store" specials, the simple, unhelpful answer was no. I will never go there again.