I visited the PictureMe Portrait Studio today to get my daughter's picture taken. As I waited for the photographer to get done with the customer she was with, I asked to see the backgrounds they had. She made a comment that they don't do that anymore. I am standing there wondering how I am suppose to pick a background I want for the pictures and I was still confused. By the time she got done with the other customer, she asked me what kind of theme I was wanting and suggested the Christmas theme since it is November. I told her I really wasn't wanting Christmas pictures and I just want some pictures of my daughter since I didn't get to for her 2nd b-day. She asked if I wanted the number in the pic for the b-day theme, I refused. I really wasn't looking for a birthday pose either and I just wanted something that would match her outfit good and asked if I could pic a background. She told me they really weren't allowing the customers to pick the backgrounds anymore. She said their policy now was to ask what kind of theme we were looking for and the photographer would pick the background they felt was suitable. Well this is my complaint or one of them! If I am a paying customer, I want to have options of what I want as a background, not pictures taken on the backgrounds they choose and tell me to pick one. I don't mind at all getting suggestions! But ultimately, I am the one getting the pictures and they will be MY lifetime memory caught on film, so it should be MY choice! That really upset me. The thing I do like about what you have changed is when you offer a special package deal, instead of being FORCED to make the first picture your package pic, you can choose from any of the 7 poses the photographer makes! That is a plus! Next...the price is cheap for the package and it does help a lot of people who can't afford $60 packages or more, but ever since I have used PictureMe, the packages have stayed under $15 at the most and gave the customer a generous amount of pictures to share with their loved ones. It seems over the years, the packages get smaller and smaller and your company get greedier. Example: Used to the package offered (1)10x13 (2)8x10 (2)5x7 (2) 3 1/2 x5 and a ton of wallets etc...Now the package offers (0)10x13 (1)8x10 (0)5x7 (4) 3 1/2 x5 (4) Wallets and (16) Mini. Compared to what customers used to get and what they get now, in the past 8 yrs that I have been using PictureMe/Walmart Picture Studios, it really is depressing how greedy the company can be. I understand costs go up on things, and its not the cost that I mind so much as the amount you get for the cost. Why not offer a bigger package that includes the amount of pictures the old package offered for double the price of the special at that time, instead of $9.99 per extra sheet (which can get costly/without spending over $50). It would still be cheap and wouldn't really be using many more photo sheets and the customer will still be happy. I just feel like Walmart tries to help people that can't afford to go to HIGH TECH, HIGH PRICED photographers, and PictureMe mostly does as good of a job as the High Priced places, and if they want to keep people coming back, Customer Service...Price...Qaulity...and Qauntity are THE MOST IMPORTANT TO THE CUSTOMERS! LOOK AT THE DIFFERENCE IN THE AMOUNT OF THE PACKAGES THEN AND NOW! Just a thought for you. I am not a cheap person, I have purchased over $100 in murchadise in one session before because I liked them all! But when money is tight for me or anyone else, especially in our economy now, and raising two kids, we shouldn't have to hesitate getting professional pictures because we can't buy the QAUNITY WE NEED without spending more than $50 for one pose!