My husband and I took our son to Wal-Mart to get his pictures taken a few weeks ago. My husband had called to get the appointment and went with me to get them taken. After the session, I assisted the woman in filling out our info and paid the nearly $150 with my credit card. I stopped by later to pick up our son's pictures and was told that I couldn't. The woman had entered my husband's name into the computer and without him or his dirver's license I was unable to pick up the pictures. When I explained that I was there and my card had been used (not to mention I had both my children with me at the time)I was given a line about protecting my son and that it is corporate policy etc. I offered my driver's license to show that I have the same address etc as the account but was told it wouldn't matter unless he was there. I called my husband, who is out of town on business and explained. He said there must be some mistake, I had been the one who gave them the info. So he called and was told that every customer is told of the policy when they input the info into the system - WE WERE NOT. He was told since he scheduled the appontment they had put him in as the contact. I have no problem with a policy to prevent strange people from picking up my child's pictures - my complaint is that as his mother they should have entered BOTH my husband and I into the system or at least told us who they put in the computer as the contact and that they would have to pick up the pictures. The woman had a terrible time using the computer system that day, in fact she had to hand write part of my receipt because she couldn't get it in the system. The others in the studio didn't seem to know much more than she did about the computer. The pictures were ok but the service is not good at all. This was my first time at the Wal-Mart picture studio and defnintly my last - as I'm still waiting for my husband to come home from his trip so my son's pictures can be picked up.