We had the first appointment of the day to have our daughters 1st birthday pictures taken. Also my wife and i and both of our parents were there to have pictures taken with her. We arrived early hopeing that they would be there on time and get started on time. The studio is supposed to open at 10am. At 10:15 we began calling the corporate office because no one had showed up. They didn't open until 9:30 central time. So we waited a little longer. We bagan calling the toll free number and the recording said we would have a 10 minute wait to please hold. After 20 minutes of holding we hung up. We then found the district managers number on the wall and began to call her. She never would answer her phone and would not call us back. we left message after message to call us back. It has been a week now and still no return call. Luckily we went to a more professional studio up the street and were treated very well. We left a few email complaints on their web site and have yet to receive a reply. I finally called the studio and spoke with the photographer, her reply was crappy at best, never apologized for not showing up for work on time. She could have at least called her missed appointments with an explanation and to try and correct her poor work ethics. All she said was come on back and she would make it right. Picture me has lost a customer, well, several customets because we have told everyone we know NOT to go there anymore. This company is joke anyway with their kiddy like collages, stupid color enhancements and all the other ignorant things they do to a picture. We go there to have pictures taken, not kindergarden picture shop photos.

Today is Saturday, November 29th, 2008. Our photos were at 4:00pm. Patty was our photographer. She was absoutely FANTASTIC!!! She was patient and so funny and laughing right with us. We were able to have all 3 of our kids and our son in law home for Thanksgiving. We finally, after 5 yrs., had a family portrait taken. We had a ball. Patty postioned us how we needed to be. She made us all laugh!!! She took so much time with us to pick out our Christmas cards, the pics we wanted...and in no way, shape or form did she push us into getting things we didn't want. She sat with us and showed us what the diffrent images would look like, etc. This was by all means, the BEST time we have ever experienced with Walmart photos. We just want to make sure that Patty get reconized for the excellent job she did today!!! Merry Christmas and Happy New Year from Pierre, South Dakota

Scheduled appt day before and came in early with my daughter and mother in law. Associate shut the fan off making the "studio" hotter that it was inside. Shot pictures but had a hard time entertaining my daughter. Then pushed product on me when asked price of sheets said was 16.99 but now was 9.99. So I purchased 2 sheets and the $5 package. She was annoyed when we switched the pose for the package and then rude to other customers behind us behind it was 6pm and they were closing. Then she rang me up and even with a 15% discount it came to $40, she said it was taxes. So I left and contacted customer service and they informed me the correct prices. They did not offer any resolution for this associates gross incompetence even after I said I would not be back. Trust me go to JC Penney Studios the staff might be young but they enjoy what they are doing. Plus for $40 you get a better quality and more pictures.

The photos that were given to me were so off centered, I could"n give them away.
The store clerk was so angry that I did"n spend more money on an expensive package, that they just sent me a bad pictures.
Carol Meade

I was referred to your company from a close friend who just had a baby as well as I. I was very excited to have my daughters pictures taken and once the session was over I was able to look over all the photos and pick which ones I would like to purchase. I didn't like what I saw on the computer screen, it was blurry and foggy, the photographer reassured me that my photos will be just fine. So I went ahead and purchased the photo's trusting what she had said. The next day I still was not okay spending $100 dollars on photos that I was not completely satisfied with, so I rushed back to the same location and asked to speak with the manager (Elena). She was very unprofessional, rude, and barked at me. Her neck was full of hickies (suction marks) and her shirt was dirty not very approachable. Basically, Elena told me that it was my fault. She also said that I can not trust a "ghetto computer" and that the photos will be fine it was to late to stop the orders and we can not refund your money or do any retakes. I was so angry and upset with her and could not believe the tone of voice she was having and her attitude towards me as a customer. I was beginning to believe that my best friend was wrong to refer me to your company. I waited till my photos arrived and just as I mentioned before I was very upset with the outcome, my daughter is growing so fast and I wanted to capture a picture of her monthly. When I took her photo she was two months and when I picked up the photos she was already going on three. The original photographer under stood my frustration and said she will retake my photos. So I thought maybe her manager (Elena) was having a bad day and that I will give your company another try. Now you wouldn't believe that when I brought my daughter in for her retakes (now going on three months) I ran into the manager again and more rude than ever! I had an appointment and she was to busy photographing her one year old. When she asked why I was their I simply stated for retakes. She sighed and mentioned to her mother in Spanish "we have to stop so that I can do her retakes but come back and we will finish" in a very rude manner. I don't think she thought I would understand. Elena was in such a hurry to finish my session and was barking orders at me again. I don’t believe she was on the clock since I scheduled my appt with the same photographer who was willing to help me. Elena was more worried about herself than any of the customers that walk in for questions. I tried to just ignore her and do my daughters retakes. I had already invested $100 dollars that I was told I could not get back so I just wanted the session to be over and I will be on my way. Your manager was very rude and did not take the time to assist me she was more worried about getting the session over with so that she can continue taking photos of her daughter. Abusing your new system in photography. Taking her pictures for free I'd imagine. I had to pay an extra $12 dollars to get the photo's I wanted. She did not mention that when she was putting the package together. My experience at this studio was HORRIBLE after I pick up my photos and, hopefully she doesn't damage them as a form of retaliation, I will not come back to this location ( 710 Dennery Rd San Diego, Ca 92154 Store # 12150). Hopefully you can redirect me to another location that will assist me in capturing my daughters photos with better employees who are just as passionate as I am in capturing my daughters picture as she grows . I do not want to judge your service on one location, or on one employee who is lacking when it comes to customer service. I was very upset with the service that Elena, your store manager, had provided and felt obligated to let you know.