To start off I would like to say that I will most likely never shop at Pier One again. Our experience started off good, sales lady was very informative and pleasant. We found a love seat we wanted to buy, but they did not have it in stock. We asked if we could buy the floor model but denied. That was fine. We were also interested in a table but were not sure if it would work until we checked at home. We were told they would order one in for us for the next week. (we do not live in kelowna but in Vernon) The next week we picked up our loveseat and wanted to buy the table, but they did not have one. Once again we asked if we could purchase their floor model and were told no. A few days later we ordered by phone the table. So the next week we picked up our table and brought it home...we opened the box and there were two legs missing. We phoned the Kelowna store and were told they would have to be ordered in and it would take two weeks, they also gave us the option to take the two legs from their model or we could even have their floor model??? So why would they not let us buy it in the first place?? We opted to wait for the legs to come in. The manager called back and told us the girl we talked to was mistaken and that the legs would only take a week to come in. So we called the next week and no legs. Talked to another manager and she said she would look into it and she called back to say that they were fedexed and would be in Monday or Tuesday We said we would pick up on Friday... Called Friday and guess what? They do not know if they are in, looks like another week in waiting.

Well, Pier 1 already said that they won't help us!
We bought an Allegro Sofa on June 2008. By January 2009 the fabric looked bad, stretched, loose. In March one of the springs broke while I was sitting on it. I went to the store and promised that the manager will call me. She did not. I went again. On another occasion I was able to talk to the manager. She asked me to bring her pictures. While taking the pictures we discovered that the springs were broken on each side of the sofa!!I showed her the pictures and video. I sent the pictures via e-mail to their costumer services department. And the answer we got is that it is NOT a quality issue! Also, they are sure that "a local artisan can fix it"!! If it is not about quality what is it? We were willing to take another one of their sofas. We didn't ask for a return. We are sending our complain to the BBB!!!