During the 2009 christmas shopping season, I sent out several people to different Pier 1 Imports stores around Rockford, Ill and Chicago to find the 2009 christmas orniment (the glass car with the tree on top) none of us could find it and that made me very sad..

I purchased items through Pier One using their credit card by Chase. I had promotional balances that expired 3/1/2010, 4/1/2010 and 7/1/2010. I paid the balance before the promotional expiration of 3/1/2010 prior to that date; however, they applied my payment to the balance which expired 4/1/2010 resulting in an interest charge of $88.57 from the promotional balance that ended 3/1/2010. When I called Pier One customer service, they claimed that this was a result of the new credit card law changes effective 2/22/2010. Their explanation was that all payments had to be applied to the lowest interest rate. I explained that all my rates are the same. They then said that they had to apply the payment to the promotional balance that ended the latest. However, this didn't make sense since they applied my payment to the next promotional balance which ended 4/1/2010 rather than to the last balance that ended 7/1/2010. Both the customer service rep & the supervisor refused to refund my interest, so I closed my account. Not sure if there is anything that I can do about this. Thank you for your time & please let me know if you have any suggestions.

I made a purchase at a Pier One store on 11/16. I tried to give feedback on line several times, no luck. Called 800# Had almost finished survey & was told to call back & do it again.

Store #0411, Reg #1, Trans # 544 I have tried to respond to the request for feedback in good faith, and met with frustration. "We could listen to you all day." Statement does not apply to this customer's experience.

I tried to exchange a gift which was a duplicate of something I already purchased some time ago. The total amount of the gift was $6.83 with tax and all I wanted to do was exchange for something else. According to the salesgirl in the store "policy" was that I had 30 days with gift receipt to return it. Well the gift was purchased a few months ago and I had just received it less than 30 days ago (Christmas 2008). My point was that "I" had just recieved it and it was within 30 days and all I wanted to get was something that I really wanted. Finally after talking to "customer relations" on the phone I was placed on hold when I asked for the custome Relations manager. I was left there for 5min and "he" never came back to the phone. Its not a suprise that they are closing stores. Who wants to shop in a store when all that matters is how much they sell not how much they can make a customer happy. So for $6.83 I will take my business elsewhere, I'm sure they won't be open for much longer in this economy anyways!

After looking online regarding how to pay my Pier 1 card off, I saw this site and was enlightened on what appears to be a universal problem. When I applied for this card, it was not because I needed credit or another card---the reason of an extra 10% off the total bill was too enticing, after purchasing furniture. When I received my bill from Pier 1, the bill was late and there was already a late charge against my account. So, too trusting---"perhaps, I missed the first statement." I paid the entire bill and the late fee, "embarrassed." The next time I, unfortunately, shopped at the Miami store---the attendant in the store did it to me again..."you can save 10% with your Pier1 card, if you use it." Wrong!!! After looking at my receipt, there was no savings. When asked about the savings, "oh, you build rewards!" I explained again, I do not want to use it then, "well, we have already charged it to your card." I left, and assumed my angry position on the service industries idiotic agendas. The next statement was not received and then the next statement was sent late again with another late fee. I-D-I-O-T-S! With a move of residences, and surgery after, I was soon harrassed by Pier1 credit card people at 7:45am, 2 days in a row. The first day, no message, due to some automated call ( another bad service idea, but money saving for companies). Today, I answer. The automated service was unable to give me a "live" person to discuss the issue with me. Then unbeknowned to me, I hear there are 2 late fees that have been applied. Wow! So, I hunt down my inactivated card info and call directly. I wait 5 minutes to discuss with "Virginia, " the predicament! Well, she was not impressed with anything. "It's not our fault, since you did receive our statement." No wavering of the late payments, not even the one that was only 2 days old. This is not all right! This company Pier1 is not the Chase Card company that I have had an incredible relationship with. The lady could even see how I paid off thousands of dollars within a few months to Chase, but she was adamant regarding the Pier1 card. Nothing I said could change her mind. My nice attitude changed instantly! Now, not only will I slam Pier1, but I will never step foot in their stores again! I will continue to blog on this atrocity of sorts! And I will make a copy of all the online complaints and send them to our Attorney General in Florida! Pier1 Cards will suffer! Unfortunately, Chase Cards is the representing bank holder of this account. My advice: DON'T APPLY FOR YOUR 10% OFF CREDIT CARD, YOU WILL PAY WAY ABOVE WHAT YOU SAVE ON THAT FIRST 10%!