I was sent Pimsleur Approach Language Tapes and the invoice said I purchased them on the internet. I did not order this or request a trial of 30 days. Now, the package is my responsibility to pay for its return in 30 days or be charged?
I would ordinarily just mark it return to sender. But, I had a bad feeling and thought better of that. I opened it to check if any charges had been made without my authorization. Not surprisingly, some strange goings on. The invoice was back dated and stated the package was sent by FedEx when in fact they came by USPS with a tracking authorization (which should verify when I actually received them. I immediately called the company to complain and ask for a RMA number. I was told I would have to return them by a reputable carrier and be sure I had a tracking label otherwise if they "got lost" they would charge me four payments of $62.00 each. I mentioned I would followup with a letter to the BBB and my local congresswoman since I had checked online and this same scenario has been reported by people since 2008. He said they had been having some kind of a glitch and this was an error. They have had a glitch for that long? Why would a "reputable" company like Simon & Schuster get involved with a scheme like this?