I placed my order April 29, 2011 for 2 Garden Tool Tote Gift Sets -1 for my mother and mother in-law. Other than the 1st email confirmation after I placed the orderI have not received a response since! Not in regards to WHEN MY ORDER WAS SHIPPED or even a UPS tracking #. I have contacted the company 7 times via email, superstore website, and voicemail. I also stressed that I needed this no later than Mother's Day which is due in 2 days!!!

If I do not get a response by the end of today I will have to go on a last minute Mother's Day shopping spree. I will also file a claim with my bank against Pink Superstore as I have been charge 1 week ago and did not receive merchandise! I found this company through Amazon and assumed they were legit... now I wish I had done my research on Pink Superstore sooner!!!

First let me mention that it was my mistake chosing to order from this company before doing more research. I got the link to PinkSuperstore.com off of Amazon.com as a sponsored company, so I almost automatically assumed that it would be ok to order from them. I placed an order on Nov 18, and immediately received a confirmation e-mail with my order # and order information. They deducted the $$ from my credit card the following day, and I thought, Great! I'll be seeing it soon. A couple days went by and I became nervous because I never got any shipment confirmation e-mail or tracking number. I begain researching online to get contact information for the company...and what was one of the first things to pop up when I typed into Google? Pink Superstore Complaints. Rated F by the Better Business Bureau. Notorious for terrible correspondence and customers never receiving their merchandise. On Nov 22 I immediatly went on their website (http://www.pinksuperstore.com/contact.html) and wrote them an e-mail with my order number, what I ordered, and that I needed to have it shipped out immediately because I needed it NO LATER THAN Dec 2. To be safe, I responded to my order confirmation e-mail the same message. I even went onto Amazon.com and sent an e-mail to the Pink Superstore on their behalf. I wanted to make sure I covered my bases because they are very unreliable as all these complaints have mentioned. I patiently waited for them to respond...and still nothing. I called the number (888-656-4777) which is only Voice Mail, and I decided I'd rather have proof of all of my correspondence, who knows when someone would actually check the messages! I was about to call today, Nov 26, but I figured that I'd send out some more e-mails. I sent one through their website, and one through the response of my order confirmation ([email protected]). I threatened that if I didn't get a response of when my order was shipped and the tracking number by the end of the business day today (5:00pm EST), I would immediately cancel my order. 3 1/2 hours later I FINALLY get an e-mail from [email protected] (Dan Hansen) with my tracking number. Funny thing about it is, the shipping date wasn't until Nov 22 - 3 full days after my initial order. I figured that they were probably in no hurry to ship it out until they received my e-mail Nov 22. Thankfully, the UPS Tracking says that it is scheduled to be delivered by Dec 2, so that's the most important thing. HOPEFULLY it will be here by Dec 2, and it will be worth this unneccessary hassle.
If you are to order from this company - BEWARE! It's not worth the worry of wondering if you'll ever get your merchandise, or having to threaten them that you'll cancel your order to get any sort of correspondence from them.

On Jan 21st I ordered an in stock pink guitar for my daughter. I paid via pay pal over $40. 7 days went by with no email, no tracking #. The company took payment on the 21st. I waited until the 31st and then filed a complaint with the BBB (which the co. has 17 complaints with in the past yr), I also filed a complaint with PayPal. This past sunday I finally heard from them after they found out about the complaints that the guitar was out of stock. Mind you this is 12 days after payment accepted and complainrs filed, I have still not received this item. Do not purchase from them. You will not get your item!