We've had this home security system for two years. It has doors open and closing as well as two motion sensors, The system send false alarms requiring police to respond four time so far. We've had the system go off while we are at home evan without us having secured our home as one would do if leaving the house. Nothing has been done to change this and we were the so-called 'test' homes slected to extablish Pinnacle system in this part of the city and or country. We told them we do not trust this system and want it removed. We are told we would have to continue making the $36.99 a month payments or pay it all off . My wife and I are on fixed incomes living in a mobile home park with the wife having end stage renal disease and I've just had a total knee replacement. Today I contacted thier service depart and was able to disconnect the system and was transfered back to register my complaint. I did this as stated above and asked to speak to a supervisor regarding be allowed to return the system and stop further payment. The assistant helping me said she would do so and she had written all that I stated above. When transfered I got a recorded voice saying "The person you are calling for is not avavilable. You will need to hang up and call at a later time. Please cosider using an "Established" repitable security service which pinnacle is clearly not.