Pinnacle Security LLC

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Category: Home & Garden

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United States

Pinnacle Security LLC Reviews

June 19, 2008

Beware

May 24, 2008, I fell prey to a Pinnacle Security Rep.

the individual was a "fast talker", I purchased the system. June 16, 2008, the security monitoring service called me at 6:30 a.m. and asked if I was OK, I informed them that I was asleep.

They wanted me to check the system, there was no power coming into the box, the representative told me to press the "status button", the unit came on however, the message said "low battery", I asked how could that be possible since the unit had only been purchased a few weeks ago?

I was given a number 1-800-632-6828 to call for a service tech, I spoke to a representative and was told someone would get back to me within 24 hours, I did not receive a call.

At approximately 2:30 p.m. June 17, 2008, I called again and was told someone would call me back in 20 minutes, I did not receive a call.

At approximately 10:00 a.m. June 18, 2008, I called again and was told a service tech would call me back in an hour, I did not receive a call.

At approximately 9:50 a.m. June 19, 2008, I called again and I "went off", I was connected to a service tech and he guided me through the process of checking the battery over the telephone, the end result was the battery was faulty and a technician would contact me before the end of the day to schedule an appointment. I will not pay for a unit that does not work.

June 17, 2008

They take your money, time and leave your house unsecured with holes in the walls

I am customer who has had a home security system in my house for several years. I think home security systems when installed by a true professional give you that peace of mind you are looking for.

On 8/18/2006 Pinnacle Security had sent out reps from their company to do door to door sales in our neighbourhood. We currently had a security system that worked fine but they used a great sales pitch to get us to go to this new wireless system with voice panel. We bought the whole sales gimmick, what fools we were.

This new system constantly went off for numerous different reasons ( battery backup failures, false alarms) but the worst thing about it was you could walk right in our front door and no alarm would even go off.

They sent a tech out to fix it all the way from Utah. He tried then the company that they sold the contract to ADT sent their techs out on 5 more occasions. The last tech was frustrated at how poorly the system was even said that the installer pieced together a bunch of different systems together to try and make one out of it for whatever reasons.

The end result I took off work several times to meet with these techs who never could get it fixed and was told I probably need a whole new system. Well that's what I paid for in the first place, now I am told I need another. I paid for 9 months for a service I did not received so I cancelled them due to not getting the service I was paying for.

A year later I get a collection notice, harassing phone calls from Pinnacle Security and reported to the credit bureaus for non payment. Then I get a call from a collection attorney who says I breached the contract. When I explained to him the whole story and not just their fabricated version, he backs down and says he is just the law firm that is to collect the money.

This is total crap, where is the protection for the consumer who meets his obligations and has this big company harass you day and night and ruin your credit report. I am sick of this company and wouldn't recommend them to anyone or anything. Their installers are poorly trained kids and their management is out for your money and not the satisfaction of a contract they signed. They can break and not perform the services they agreed to and still make you pay the fees and its your responsibility to miss work over and over and over so that they can come out and put more holes in your walls, waste your time while they can't figure out what type crap was installed.

I have had ADT before and they are good. The problem is PINNACLE SECURITY, LLC is a joke.

The only thing they secure is your deposit and payments and leave you with a damaged credit report, a damaged sense of trust for these types of companies and leave you losing thousands of dollars.