Pinnacle Security, LLC

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Category: Home & Garden

Contact Information
1290 Sandhill road, Orem, Utah, United States

Phone number: 801-437-1020
www.macraesbluebook.com

Pinnacle Security, LLC Reviews

November 8, 2008

Fraud

This company is a complete fraud. They send out salesmen to comb neighborhoods, tell you installation and activation of services are fee, you can cancel services at any time, basically anything to get you to sign a contract. Stupidly, we went off what the salesman told us and did not thoroughly read through the contract. A month later we are billed for 3 months worth of services, installation, activation and told we are stuck in a 3 year contract with no way out. They refuse to do anything, they only say "we can only go off what the contract states". They are completely disorganized and unethical. I get notices in the mail saying I owe amounts and when I call they tell me I have credits. One person tells me one thing, and then when I get a notice a week later stating something different and I call to check on it, the next person tells me something different. I sent a letter fours months ago complaining about their services and tactics and just got a return call-only for them to say too bad for me!
If you are looking for an honest, service-oriented company, beware and stay away from Pinnacle Security.

September 12, 2008

Deception into signing for 5 years

I sent the below letter certified; they called me after 2 weeks and stated that my father needed another more detailed letter. I made my parents cancel their checking acct. I will be sending their equipment back to them unless they immediately comply. I am also contacting the local DA's office and state attorney. These guys must stop deceiving the public. Please read letter...

Pinnacle Security, LLC July 23, 2008
1290 Sandhill road
Orem, UT 85058

Subject: Termination of Contract: Pete M. Gonzales
ACCT# A4273824 Password Jesus

To Whom It May Concern:

I am writing this letter on behalf of my parents Pete M. Gonzales and Jovina Gonzales who live at 105 Forrest Ave, San Antonio, Texas 78209. This is also a follow-up to a telephone call by my brother, Roland Gonzales, on or about July 10, 2008, regarding this issue.

My father informed us that on May 16, 2006, he was deceived into signing a contract with your company by one of your unscrupulous salespersons, Casey Lopez. Mr. Lopez informed my father that it would only cost him a one-time fee of $43.99 for the security system. My father, who is 91 years old, has hearing impairment, and is not capable of fully understanding the implications of such a contract, believed him and signed accordingly. We reported this to your company; first to a person named Judy on or about July 10, 2008, and most recently to Kendall on July 22, 2008. Both individuals stated that the company could not cancel the contracts without obtaining a letter from the family doctor stating that my father should not be signing contracts due to his age, etc.

We believe this was not necessary since your company should not have taken advantage of the elderly; nevertheless, enclosed is the letter from Dr. Pedro DeLeon. We expect this contract to be rescinded from the day of its inception, total refund of all charges, and immediate removal all equipment from my parent's premises.

Hopefully, we will not need to contract the local Better Business Bureau nor the Texas State Attorney's Office for Consumers Affairs. However, should your company failed to take immediate action to correct this situation we will take the appropriate action in the circumstances.

Should you have any questions, I can be contacted at (210) 602-4829

___________________________ __________________________
Pete M. Gonzales, Jr., CPA, CFE Pete M. Gonzales

CC:
Dr. Pedro DeLeon
Roland Gonzales