Okay first of all I reconsidered my boot size after reading the manufacture's sizing charts, because they are different than the standard measurements. I called within the first two hours after placing my order to change the size, and I was told, "Sorry I can't do anything for you.. your order went to warehouse already." If I could have believed that I wanted to know why then the order could not be electronically changed so the warehouse knows, and the rep said that's not how they do it; nor could they kill the order, so I said I would and return them. (Within minutes I had ordered the same exact pairs of boots from another store; Endless.com. Free overnight shipping to boot!)

Okay.. so then I get an e-mail five days after I placed my order with Piperlime that my order was shipped that day; five days after I placed my order! Wow and the lazy phone hag wouldn't change my order within the first two hours of placing it. Go figure.

In the meantime I received my order from Endless.com. The boots from them arrived too big (turns out the manufacturer's sizing chart wasn't for humans is all I can think of lol). Not only were the boots too big, but they were both scuffed all over in different spots and looked somewhat used, so I returned them. I had no problems whatsoever, free return and return shipping. I was credited the purchase price back almost immediately.

Now my boots from Piperlime arrive, and it was unusual. The boots were in the same condition as the boots from Endless.com, so I knew the product overall was of poor quality, but what was really strange to me is they seemed like knock-offs. I had already returned the other one's, but it seemed like these were a lot lighter in weight and cheaper looking, too. I was thinking of contacting the designer about this. I had ordered two pairs of boots in each order.. the same one's, and Piperlime's were too small for me, and in one pair I couldn't even get my foot in the boot at all, but both were marked the same size.

I returned my boots, and UPS tracking shows they were delivered on-site five days ago and still they have not acknowledged the return or credited me. I spoke with billing but received a run-around, and then called back and spoke with Returns/Exchanges and received the same thing.

My entire experience with this place has been a nightmare and I would never consider even returning to their website much less to order anything from this hole again. I have a surprise for them though lol.

P.S. My experience with Endless.com was EXCELLENT, and I will shop again with them.

I received an item from Piperlime from a friend for Christmas. Being out of my normal taste, I called the company to confirm that if I checked "return as a gift only" and wrote on there "gift card only" that I would get exchange for a gift card without my friend being told. Even with all these precautions, she was still sent a refund, and an email notifying her of her "refund". I'm really displeased with the customer service obviously misleading me, and will never order a gift from here.

I bought an emu boot last week. And they promised to ship it within 3-5 days. On the 6th day, I received my order. When I opened it, the shoes were with white marks at the front. The marks were permanent so I decided to call and exchange the product with a new one (but the new one and return the defect one). Once I called the customer service, the process became complicated. I purchased the product with the reward points that I got from banana republic credit card, they said I need to return the product first to got the rewards point back. I would like to suggest them that they can honor the reward point for the exchange item so the customer would not have to go through complicated process to get the new product. That is not my fault that I got the defect product, and I would like to get easier process when I want to change it with the new one (not have to return the defect product first then wait for the reward points then go order and then wait again for the shoes to come - with note if the shoes are still available). I am sure that they should be able to honor the reward points directly for the customer that got the defect product. The customer service offered me for buying the new one with 10% off without the reward points because she could not nothing about it. I am sure next time they should able to directly honor the rewards point back for the customer who disappoints with the defect product.

I prefer to buy at the store next time to make sure I get the good quality of product and can return them easier.

Piperlime is lucky they have Gap as a parent company because they would surely be out of business otherwise. I ordered a pair of Belle by Sigerson Morrison Boots. They first cancelled my order after a week of waiting for the shoes for no reason; I immediately called them and they tried to appease me with a discount. I was fairly appeased (although I did receive one email claiming my order had been cancelled again because their system was confused. I finallly receive my boots and low and behold they ARE THE WRONG SIZE. The box says 8.5 but the shoes say 8. There is also NO RECEIPT OR INVOICE IN THE BOX. the customer service people are helpful. But COME ON! In this day and age there are plenty of other sites and sales I can go to without a fraction of this trouble. I am never shopping here again.

WORST CUSTOMER SERVICE EVER. Just a few minutes after I placed my order online, I realized I had used the wrong credit card and quickly called to ask them to change it. Several women at the company informed me that they could not-- that my only option was to wait for the shoes to come in the mail then return them and buy them again with the other credit card. What an ingenious solution that was! I could have gone to the store and bought the shoes 10 times in the time it would take me to do all that. SO, rather than just processing the return on their end (which, in this modern day of computers I feel quite confident they could have done) without hassling me, they refused. How about cancelling the order and then I'll order them again? Big fat "no" on that one too.

THEN, when the shoes hadn't arrived after about 8 days of waiting, I called again and was told that the company had dropped my apartment number off the order when they sent it to UPS so...drumroll please... the shoes had been returned! RETURNED?!?!? Great, now will you change the credit cards since UPS did that step for me? NOPE. Still wont change the credit card, wont process the return or cancel the order. But we will correct your address and give you an email survey where you can take out all your anger.

This was the perfect confluence of apathy, stupidity, and arrogance.

I'll NEVER shop there again, even though they gave me a 20% off coupon after reading my survey answers. That pandering is not going to work-- I should have gotten the shoes for free. Bastards.