I bought a pair Naturino shoes for my daughter from piperlime.com back in March, 2008. When I opened the box, I saw that shoes are worn, dirty and smelly. I called piperlime customer service right a way. The representative I spoke to said she needs to talk to a manager. When a manager picked up she told me that they will take worn shoes back from me as a curtsy to a good customer. I tried to explain that I just received them in that condition, but she did not want to listen. So I gave up. I don't know why, but I decided to order shoes from them again in August, 2008. I purchased 2 pair, when they arrived I tried one pair it was too big I put them back in the box right away and then I tried only the right shoes of another pair and the left one I did not even take out of the box because they were wrong color. I shipped them back in 4 days. And then I receive on e-mail from piperline.com. They they would not take worn shoes back from me again. I called and spoke to a manager and tried to explain her that I never returned worn shoes before that it was a mistake, I received them worn. Also I tried to tell her that this order I also return them in the condition I received them. Maybe I should of checked the bottoms of the shoes, I don't know maybe they were shipped worn to me again. You just don't expect worn merchandise when you buy from a store. I also had problem with them back in November of 2007 when I ordered a pair of boots for my daugter and they shipped a wrong size and we were going away. I asked them to ship a size I ordered, but I needed them in 3 days they told me I have to pay for shipping even do it was their mistake. I would not buy from them ever again and I do not recomend them to other customers. Their customer service is terrible and they need to train their managers.