I decided to change providers and was advised by my new provider that they would contact Pipex and sort the process out. The changeover was scheduled for beginning of March. I was surprised to receive an account from Pipex, informing me that my service was going to discontinued should I not pay the outstanding amount, and that I should contact customer services, which I proceeded to do. Customer serices advised me that I definitely still had an account with Pipex and that there was no such record of me moving to the new company. I tried to no avail to explain to the customer services person that this was not the case; my broadband service with Pipex which had ceased to be available from the time of the changeover indicated this. She then advised me to contact the Pipex cancellation department and that they would verifiy that I was still with Pipex. I explained to her that surely this was her job and not mine; she informed me that she could not phone out. I contacted the cancellations department, who assured me that I was no longer with Pipex and that I had indeed change over. The onus apparently was still on me to sort out the problem. I contacted Pipex customer service department, who admitted that I was no longer with them. I requested a final account; as I pointed out to them that my line rental etc. is paid in advance and that I wanted some resolution and to know exactly what I owed them for. I was told this would arrive in May. However I have receive a letter today, informing me that my service will be discontinued, and that a £25 admin fee has been added to my account and that my details are due to be passed on to credit reference agencies which might affect my ability to gain credit in the future. I contacted Pipex and was told to call back as their system is down. I requested that they contact me, however apparently this is not possible. I have was absolutely hours (this is no exaggeration). It is costing me time, money and unnecessary frustration and stress. This has been going on for nearly two months now. This is not the first time I have had problems with Pipex. I am at my wits end as to know what to do.

dear sir madam
i paid a pyment at barcleys bank to pipex on the 1st of april 2009 pipex have now barred my phone as hey havnt recived this payment i went to my local barcleys bank and they showed me that pipex have recived this payment already and they have no right disconnectin me i sent the recipt to pipex to confirm the payment and they wrote to me to confirm that they recived my letter and recipt and it wasnt good enuf i dont see what else i can do but i can tell you this pipex customer service is terrible and what annoys me is that they have had since april to sort this out i am gettin nowhere with them its just argument after argument and its makin me ill have you got any advice for me thankyou