I cancelled my nephews' Piratees of the Caribbean Online account that was being charged to my credit card on February 26th, 2010. The company continued to charge my credit card for two charges of $9.95 each for an additional 4 months. I did not notice the two monthly charges against my account until I was double-charged by a hotel I stayed at on a business trip. When I reviewed my bill, I discovered that I was still being charged for the services. I contacted them, and spoke with Katie. Katie indicated that she could find no record of my previous cancellation, but cancelled the accounts, (hopefully for real this time), and refunded the $19.90 for July. However, they would not refund the payments for March, April, May, or June, totalling $79.60. I informed them Katie that I was unwilling to accept those charges, and asked to speak to a supervisor, and was transferred to Steve. This individual was patronizing, accused me of lying, indicating that I never cancelled the service previously, and that they would not refund the funds. He indicated that, unlike all of the other online service providers that send me monthly receipts of recurring charges, Disney Online didn't, and that "they couldn't knock on everyone's door twice a month to have them check their credit card statements". Mine are online, and I did not notice a discepancy of less than $20 a month indicating that it was my fault that they continued to charge me because I didn't seethe charges. I requested their legal department's mailing address, and he refused to provide it, saying that it would be my responsibility to find it. I now have to work with my credit card company to try and dispute the charges. While my nephews enjoyed the game, the customer services manager is uneducated (they're required to provide the legal address) and crooked.