UPS IS TERRIBLE. I originally ordered my Iphone from Rogers on the 29th of August, due to back orders it was not shipped untill the 9th of september. Okay I can accept that. The package was supposed to be delivered no later than the 14th of September, and after tracking it online, I waited all day for the package to be delivered. IT DIDNT COME. I called the shipper, had a track and trace placed on the package and 10 days later, find out that it was LOST (which I think is a load of crap!) I ordered another phone, and it was sent right away. On Friday October 2nd the message on UPS.COM was - 02/10/2009 20:37 THE PACKAGE WAS MISSED AT THE UPS FACILITY, UPS WILL DELIVER ON THE NEXT BUSINESS DAY - So I called UPS this morning to find out if it going to be coming to me today, only to be told that they have no idea if it was loaded onto the truck, but "They will send a message to the distribution centre to find out what is going on and have them call you back" Which again is a load of crap. I have been calling them every hour, on the hour to find out if I have to sit here and wait all bloody day again, only to have the package NOT show up, or if it is going to be delivered tomorrow, either way, I dont care, just send me my bloody package. At this point, I am not holding my breath, I am wondering if they even have it, or did it get "lost" again. UPS IS TERRIBLE, THEY LIE TO CUSTOMERS ONLY TO SATISFY THEM, THEY ARE LAZY, and The worst part is that UPS CANADA has no corporate number you can complain to. I WILL NEVER USE THEM AGAIN, If any company says they use UPS to ship me anything, they will lose my business. Only if we all boycott UPS, Will companies start using more reliable services like Canada Post