Moral and commercial ethics of Atilla The Hun

I ordered a Tomtom Sat Nav from Pixmania on 31 May 2011 and immediately paid £234.89 by Visa. They sent an email advising despatch with a link to carrier DHL. On 8th June, DHL showed the parcel had been delivered on 6th (impossible - we were away). The signatory data was a funny DHL code which I was subsequently told (by DHL) meant that the parcel had been sent by Pixmania and delivered to their depot – not my address!

I phoned Pixmnia to report non-delivery and I was told bluntly that I had to sign a sworn statement for non-delivery and send them copy of my ID. They would not even start investigating until they had this. While all this was going they increased the price of the item.

Some 30 emails and revenue–earning phone calls later, Pixmania finally emailed on 20 June to say the parcel had been lost. I asked for a replacement but they refunded my payment 3 days later saying, “our partner warehouse cannot afford to reship”. I told them they were in breach of contract and they should supply the item I ordered at the price agreed but they flatly refused even when I told them I will report them to the Office of Fair Trading. In the end I ordered elsewhere and it cost me £35 extra.

This underhand and dishonest attitude is utterly disgraceful. They had my money for nearly three weeks, would not lift a finger to respond when I told them what DHL had said and then they tried to screw me on the price.

I am reporting them to the OFT but one thing is sure: they will never, ever take one penny from me, or my family or and hopefully anybody who reads this report.

On 15/12/2009 I ordered a DJ Hercules MP3 mixer for my son for Christmas. On checking the website, it stated the article was dispatched on 16/12/2009, delivery mode DHL Global Mail 5 days. On 23/12/2009 the item had not arrived. I rang the 0844 number on the website and after waiting for 20 minutes on hold (at international call rates) was told that it would actually be 7 working days, which should be 24/12/2009 but that the item wasn't trackable because it had no number. Obviously the item didn't turn up so I rang them again on 28/12/2009 at which point they said 8 working days which would have been the following day day. My husband rang on 29/12/2009 and was told we'd have to wait until Monday 4/1/2010 for an investigation to be started and that someone from head office would ring me. No phone call from head office so my husband phoned them today, 5/1/2010 and was told that it's 10 working days for delivery and they can't begin an investigation until 8/1/2010, after I've signed something to say I haven't received the item and provided them with a photocopy of my ID! It then takes another 10 days to conduct the investigation and 'find' the parcel, although how they can find it if it's not trackable I can't quite understand. So all in all a very disappointing experience and I certainly wouldn't recommend them to anyone.

I ordered a tv from pixmania on the 28/12/08 and the money was taken from my partners account and we recived our recipt saying we would recieve our item in 5working days, we then got an email saying it was now out of stock so we would be sent one on the 2/1/09 but they never sent one out for us so we rang them and they said it was now out of stock again so we would have to wait untill there next delivery of stock which would be on the 10/1/09 so today the 9/1/09 i rang them up twice to confirm the email they sent us saying we would be sent one on the 10/1/09 and they said we would just have to wait and see if we get one so i asked to speak to there manager and they told me to ring back at 10am to speak to them so this is what i did but they told me there managers are all in france so i cant speak to them and then they said the earliest they will be getting a delivery will be on the 30/1/09.I have taken the day of so i could ring up and find out what is going on with my item to find out it was a waste of my time and there was no need to take the morning of work and lose out on pay.

Would like to complain regarding the poor Customer Service and After Sales I’ve received from Pixmania. Firstly I called LG to explain and test that my DVD player was faulty, after numerous testing LG came to the conclusion that it was faulty and gave me a returns number to give to you – Pixmania to replace the item. Secondly I had to return the full LG Home Cinema System when it was only the DVD that was faulty. I didn’t have the original packaging as it was nearly 6 month old and the box was the size of a coffin. So I had to source a box and the packaging to return the product to your Returns Dept without any help from you guys except a UPS returns label. Thirdly I after numerous phone calls and conversations with numerous Pixmania staff, I was sent a email telling me that my product was been shipped to LG for repair, which I know already due to speaking to LG that isn’t going to happen as LG won’t repair that item due to its cost. Instead they will replace it and that’s why they gave me a Returns Number to give to Pixmania.
So at the moment I’m without a working system that I’ve paid for and having to wait 28 days that Pixmania quoted for repair, even though LG will not be repairing it and already have stated that. I don’t understand why I can’t just have a replacement sent out (which is currently in stock according to your website)

I’m also going to complain to LG about the lack of corporation I’ve receive from you guys and warranty procedures that Pixmania have.

Looked on comparison website to find an IPOD touch for my son for Christmas. Ordered it from Pixmania as were cheapest and in stock on 3 December. Immediately after placed order got e mail advising were out of stock and they would despatch ASAP. I cancelled the order the next day and heard nothing until 10th when advised me they had despatched it to me. (in the meantime I had bought one locally). So now my only option was to wait for delivery and then send it back. It never arrived and now on 21 January I am still fighting this company for a refund. They keep promising but it never materialises. Please don't deal with this company.