I have been utterly appalled by the service pixmania has given me. The screen of my product stops working so I send it back to them TWO MONTHS LATER they email me to say that it is going 10 cost me £125 to fix my product which was under warranty. Not only that but they will not give me back my product without me having to pay up, which I want to try and repair myself because obviously the warranty isn't worth squat. Don't deal with these people under any circumstances, I would rather slit my own throat than deal with these, "people, " again.

Do not buy anything from this firm if it could possibly go wrong. If you needs a refund, you'll have to provide your bank details INSECURELY. I think this email from them will sum up their disregard for customer security:

Thank you for your e-mail.

We understand that you may be a bit apprehensive about sending sensitive information, so it is OK for you to censor things like account numbers, license numbers, balances, etc from the document.
The security team is a totally different department to customer care, whose major concern is to only protect customers from any fraudulent transactions.

In order to process your reimbursement we will need your bank details. Please send us via e-mail the following details:

Bank name
Account #
Branch Code
Sort Code
Swift code
IBAN number

As soon as we have these details we will be able to credit you. Thank you for your understanding.

Best regards.
Team Pixmania

---Unbelievable.

Pixmania is by far the worst online company I have ever dealt with. I sent a faulty MP3 player back a month ago, and have just received an email to say they are sending it to a manufacturer for assessment and I will receive their findings within 40 days. I sent the faulty product back within seven days of receiving it. Their website is badly translated from the native french. There are a confusing range of forms to be sent back, all with french names i might add! I am now going through the small claims process to get my money back as they aren't responding to emails, and have no UK address. Complete nightmare - avoid at all costs!