I would never use pixmania again, they are fraudulent in how they conduct business

I ordered from this company, they took money from my bank for products they didnt have in stock, I cancelled and requested a refund, and they then dispatched the order anyway days after my cancellation, used it as an excuse not to refund me.

I refused delivery, they have records that it passed through DHL depots across the UK on the way back to them, and it went mysteriously missing near their warehouse, but they say I cant have my money back until theyc an locate their goods. Their call centre is appauling and unhelpful, and no one else wants to know or help, or cares at all, and the worst thing is, they are holding onto £231 of my cash.