I had a gift card for $20 for pizza hut in (9124 Highway 80 W #350)Fort Worth, TX. I ordered the pizza and it arrived 45 minutes late(1 hour 25 minutes to arrive) I had paid for the pizza by phone using my gift card but the delivery guy had no record of it.

After a LONG wait on the phone Pizza Hut finally told me to take my now cold pizza. I wrote a lengthy complaint and got a big $5 coupon. I wrote another complain and the regional guy (Ed) called me and apologized and said that he would credit my account $25. I felt better! A week later I tried to use my credit and Ed didn't actually credit my account(I guess he forgot) and since I didn't save his number or his email the store wouldn't give me his ##. So I called several more times and wrote 3 more emails and finally got customer service from Shaun(#6) who was very helpful and gave me my credit--yeah! Ordered a pizza and should have had $8 credit left--when I tried to use the remaining $8 I was told the Hiway 80 store had dismissed the remaining credit. I was told this by customer rep Mike who did not want to give me his emp ID but finally did #13. I went to the store to ask the manager and he said there was nothing he could do but did give me Ed's # this time--yes! Finally I will get some results. I went home and tried to call Ed--the manager gave me the wrong ##!! I finally give up! This store is filled with complete incompetence! DO NOT ORDER FROM THIS STORE OR YOU WILL BE SORRY--trust me! Oh and there is NO WAY to email Pizza Hut directly!