Visiting from England, I went to Pizza Hut Express at The Gyle Shopping Centre in Edinburgh to buy lunch for my 2 children age 6 and 2.
I inadvertantly ordered 2 mini Marguerita's and 1 water before realising they had a meal deal for kids of Mini Marguerita, Juice, fries and desert for much less than I had just paid. I instantly apologised to the server and asked if I could change my mind to 2 kids meal deals. She called the Manageress who basically said it was my tough luck as I had ordered and paid. I perevered as I had only ordered seconds before but she was adamant that it was my problem and I would not be able to get the meal deal and there was "nothing she could do".
I think this is terrible customer service and won't be going again.