hi my name is james.

on 5/10/2009 around 10.45pm i was went to the kota damansara pizza hut with my 2 friend.so we are 3 person only but we want order 4 person set meals. so we call ur one of the staff to take order ;it's was attend by one malay guy not sure the name.we order with him set meal 4.this set was include with 4 soups, 2 regula pizza, 4 bread stickn one jug pepsi.so the guy take order was say that no soup.i ask him this set was include with soup rite;n he answer me yes sir but soup was finish ready, so u can u order some other meals sir. i ask the guy if no soup just can u replace with the garlic bread.n he went to asking his manager.after he coming back he answer me, we can't replace sir n can't order the set.i very anger went the guy say can't order the set.this pizza shop is 24 hours shop n how come the soup was finish very fast. how come the manager can teach the staff to tell like that to the customer.i ask the guy to call ur manager, he went call manager but she don't want come n attend me.the manager is malay lady can recarganice from the uniform. .he tell to the staff she will replace with bread stick only.but i asking i don't want bread stick.because cost for bread stick is rm 2.10 only.but soup cost ic rm 3.5o.if u in my side would u pay extra money for less won??.same also i ask the guy n ask him to replace with garlic bread.he say can't sir.i tell to him asking ur manager.he went to asking on more time n anwer mewe can't say can replace u bread stick or can't order the ste meals.i asking him call ur manager to answer me .he went call the manager but the manager don't want to come n never giving me any answer until 10minit.i very unhappy 2 visit this shop because of this manager atitude.n went out with my friend n go next shop kfc n service was provide very very excellent n good customer services.i wont go n more this pizza hut shop because of this manager atitude.plz train her before give her manager posting.let her train very well.i thing she was scared to antted customer.but in theys i very happy with the guy come atted me n one malay gilr she name is zasi or zasa i not sure.the both very customer skills n better give them the manager post then the manager now.


if u want asking more detail. just call me 016-9095485.james