I seriously want to complain the poor service pizza hut at tesco alor setar. Issued 1) Last week, i went alone to tesco a/s pizza hut to having my lunch, 1 of the staff serve me the menu & after i made order (1 spagetti & 1 coke), i just saw the other table have a stand plate look like promotion item, then i just take the stand plate & back to seat to read, then i saw got 1 promotion is almost the same with my order (1 spagetti, 1 drink & bread stick) only at RM9.80 (included all tax), then i ask that staff whether i can get this promotion item, the feedback of that staff was really let me feel dissapointed, she said:" oh, sorry miss, the bill was printed out already, is unable to change." Finally, i get to pay RM 16++(is almost to pay double compare to the promotion price). As a customer, i think i have the right to know the "worth" of every cent that i will be to spend, do your parties agree that your staff suppose to give me the best suggestion & my "right" when im being make order?? Issud 2) Today (24th, april), i choose to forgive your staff so that i bring along my husband to there to having lunch 1 more time, we seat inside your pizza hut tesco a/s around 5-10 minute to wait any 1 to serve us, but i don't know whether is't we are chinese or we only 2 person, so that all the staff like never seen us. My husband asking me :"why nobody to serve us?"(that is not peak circumstances because onlygot 2-3 table customer, i think is not so busy hour)..On that moment, i saw a group of customer(5-6person) walk in and seat beside our table, then i tell to my husband:" never mind, we see whether the staff serve them rather than us or not, then we just decide having lunch at here or not here, ok?"..Really really dissapointed, the staff take the menu to serve them than us, somemore walking passed by our table and see us like transparent..i with my husband just stand up & walk out from your PizzaHut tesco alor setar..From the aboementioned of 2 issued, i just want to tell to your parties, although they treat me like this, but i also never scold any staff on the sport at there, "But", i will never never be your cusomer again, & i will tell to my family, friend, facebook friend about this issued...
From,
Mavis

I have visited to new open pizza hut at pahang jerantut with my colleague. When i enter to the restaurant, and standing in front of the counter, the cashier pretend that never see me. We're very close, just in front of her, but she keeping doing her things, pretend that never see me, never ask me to be patient or serve me. I stand there for more than 5 mins. After that, 2 malay ladies came in to the restaurant, the cashier saw them, and quickly ask them what can help. Is it ur service like that? That's not so many of customer in the restaurant. Their food serve very slow. The soup not hot at all, pizza very difficult to bite and no taste, garlic bread hard like biscuit, the taste of chicken wing also not nice, outside like cook too long, and inside like cookless. I hope that u all can submit this msg to pizza hut HQ in Malaysia, let them to know that this kind of service, and hope they can reflect on these parts.Thank you.

ON THE MOTHERS DAY ON THE 9 MAY, SUNDAY...THE WORST EXPERIENCE EVER...NEVER IN MY LIFE WALK IN A RESTAURANT AND GET VERY DAMN POOR SERVICE. THAT NIGHT I WITH MY HUSBAND AND 2 KIDS TRYING TO FULFILL MY SON REQUEST ON HAVING SPAGHETTI SO, AS USUAL WE DECIDE TO SEARCH FOR PIZZA HUT...AT FIRST WE GO TO PIZZA HUT NEAR SETIA TROPIKA HOUSING BUT IT WAS FULL SO WE DECIDE TO GO AT BUKIT ALIFF PIZZA HUT NEAR JALAN TAMPOI AND LUCKY FROM OUTSIDE WE CAN SEE THROUGH THE MIRROR THAT HALF OF IT WERE EMPTY...BUT UNFORTUNATELY ONCE WE STEP INSIDE THE RESTAURANT IT DOESN'T FEEL LIKE WE ARE WELCOME...NOBODY ENTERTAIN US...AND HAD TO CALL FOR STAFF TO CLEAN THE TABLE THAT WE WERE GOING TO SIT. THE STAFF MENTION THAT THEY ARE OUT OF STAFF...AT FIRST WE CAN ACCEPT THE EXCUSE OF THE PROBLEM...THE THE DRAMA BEGIN...I DID ARRIVE ABOUT NEAR 9 PM AND THEN AFTER SEATED, MORE THAN HALF AN HOUR NOBODY TAKE ORDER!!! I WAS SO CURIOUS...MY HUSBAND ASK FOR STAFF TO TAKE ORDER...BUT THEY SEEM LIKE DON'T CARE...I GET VERY ANGRY...I DID TRY TO ASK FROM TABLE NEARER, THERE WAS AN INDIAN FAMILY THAT BRINGING THEIR MOM TO CELEBRATE THE DAY...FROM I AND MY FAMILY ARRIVE THEY ARE WAITING FOR THEIR PIZZAS...!!! IT IS REALLY FUNNY BECOZ I CAN SEE BOXES OF PIZZA BEEN OUT FOR TAKE OUT AND SOME OF IT I THINK ARRIVE BEFORE ME...THEN THERE'S NOBODY TO TAKE MY ORDER...BECOZ OF MY SON REALLY REALLY WANT THE SPAGHETTI I WAIT BUT ME AND MY HUSBAND CANCEL TO EAT THERE BECOZ WE FEEL LIKE STUPID STARING THE STAFF WALKING INFRONT OF US BUT...ONLY AT 9.50 THEN THEY CAME AND I SAID I JUST WANT TO TAKE AWAY 1 SPAGHETTI SEAFOOD MARINARA...I DIDN'T HAVE THE APPETITE...
DURING WAITING THE RESTAURANT NOT FULL...AND THE STAFF DIDN'T APPLY FIRST COME FIRST SERVE...THEY ONLY SERVE PEOPLE SEAT NEARER...HOW COME?????WHERE GOES THE TRAINING?????
AND THE MOST IMPORTANT WHERE THE MANAGER??????!!!
AFTER ALL THERE'S FEW FAMILY WALK WITH ANGRY FACE AND DISAPPOINTED OUT OF THE RESTAURANT BECOZ OF NO STAFF ENTERTAIN THEM..SERVING THEM
IT DOESN'T LOOK LIKE PIZZA HUT THE INTERNATIONAL RESTAURANT...
EVEN A PLATE OF SPAGHETTI TAKE ABOUT 15 TO 20 MINUTE AFTER SEEING MY ANGRY FACE...THEN WHEN I WALK OUT OF THE RESTAURANT THE INDIAN FAMILY STILL DIDN'T GET THEIR PIZZA ALTHOUGH THEY ALREADY TOLD THE STAFF THAT IT IS TOO LONG AND THEY WANT TO PACK THE PIZZA...PITY...
I THINK THEY ALREADY HIRED THE WRONG STAFF...I DID ASK WHAT THE MANAGER NAME AND THE NAME IS SHAZWAN...AND WHAT DOES HE DO TO SOLVE THE PROBLEM???NOTHING...
ALTHOUGH I KNOW PIZZA HUT MAYBE DON'T REALLY CARE ON WHAT I COMPLAINT BUT I WANT TO TELL THIS BECOZ IF YOU ARE IN MY SHOES IN THE MIDDLE OF SPECIAL DAY TO CELEBRATE (MOTHER DAY) THEY REALLY SPOILED THE DAY...REALLY...WHAT DO YOU FEEL...

saya amat tidak berpuas hati dgn layanan pizza hut jln bakri muar, saya sampai 8.35pm, order mula sampai 8.50pm satu persatu, tetapi belumpun anak saya 3thn selesai makan maksud saya makan masih ada di pinggan air masih penuh di cawan, staff sana dah nak ambil pinggan..menghalau dgn cara thormat konon, sedangkan saya melihat jam baru 9.13pm. saya hairan kenapa dia cepat sangat nak meghalau kami..bila saya lihat baru saya faham rupanya masih ada custmr yg dtg..
Saya hairan kenapa restaurant sana tidak menggunakan ting.1 sedangkan di ting.1 ada tersedia kerusi & meja..tetapi tidak digunakan bahkan lampu pun tidak dinyalakan.
Bagi pihak pengurusan harap dapat melatih staff agar lebih sopan melayan pelanggan.

PADA 14 DISEMBER BERSAMAAN HARI AHAD, SAYA DAN ANAK SAYA TELAH MENGUJUNGI SALAH SEBUAH PIZZA HUT DI JOHOR BAHRU, TMN CENTURY GARDEN...SAYA MEMBUAT PESANAN PIZZA HUT UNTUK BAWA PULANG, SEMASA SAYA ORDER, RESTAURANT TERSEBUT AMAT BUSY...TETAPI CASHER YG BERNAMA AZYAN AMAT PERAMAH DENGAN SAYA DAN ANAK SAYA...SAYA JUGAK AGAK KELIRU HENDAK ORDER KERANA BANYAK SANGAT MENU YG SEDAP, AZYAN DAN MANAGER REJAP TELAH MEMBERI SAYA IDEA HENDAK ORDER..IDEA YG DIBERI MMG SEDAP DAN SAYA PUAS ATI, SEMENTARA MENUNGU ORDER CASHER BERI SAYA DUDUK DAN SAMBIL BEBUAL...DLM MASA YG DIJANJIKAN PIZZA SAYA SIAP..DAN MANAGER TERSEBT BUKA PIZZA ITU DAN BG TAU NAMA PIZZA...SAYA MMG PUAS ATI DENGAN SERVICE YG DIBERI...SAYA HARAP RESTAURANT TERSEBUT AKAN MEGEKAL KAN MUTU SERVICE...TQ AZYAN AND MANAGER REJAP...