Pizza Hut delivered the wrong order. Immediately called the store to let them know. I was told it would be another 45 minutes before they could get another pizza to me. This was not acceptable. Asked for the driver to return to pick up the wrong order and to have my credit card credited. I was told this could not be done. I drove to the store to deal with the manager face to face. I am still not satisfied that I could not get a receipt showing a credit to my account. I was told that I would have to wait 3-5 business days for the credit to appear. This was a very frustrating experience and felt like I was dealing with inexperience manager as well as an inexperienced customer service representative. Don't plan to order pizza from Pizza Hut anytime soon. My family will attest to that since 5 years ago I had a bad experience with a KFC/Taco Bell restaurant and I refuse to go there. I guess I hold grudges.

Went to purchase a pizza to go. I watched the workers go out the door to smoke a cigerate, then came back in with out using gloves or washing their hands and handled the pizzas. I also watched the manager and another worker play with their telephone viewing pictures, then without washing their hands, handle the food. Please be advised, no one but one employee is wearing gloves. I also watched and informed the workers and manager at this time of another employee rubbing his head, nose, and coughing while preparing pizzas. I was told that that the employees didn't have to wear gloves because the oven will kill any germs and it was not required for employees to wear gloves. I was told that if I wanted the person that was preparing my pizza to wear gloves, I should informed them when I place my order. I told them that this was my fault, I should have canceled my order, but I got one better, I will just not come back and inform people of my findings. I also told them that if they know that customers are watching them, they should do everything that they can to assure that the customer is satisfied and will return.

I work for Pizza Hut and the people that I work with make my job a living hell. I have some neck problems. I have a hard time moving and I have a lot of pressure in my neck. It hurts a lot. The people I work with give me a hard time about it. They make comments and jokes about it. When they want me to do something sometimes they will yell at me if I don't get to it right away, even though I move slowly. Once the store manager humiliated me in front of the other employees at a store meeting. The store meeting was supposed to be about company policy, but the manager made it about me.

I ordered online a Large pepperoni pizza and a large footiefeast pizza on 13/5/2010 at 8.54pm. After ordering I realised I had not added that I would like my pizza's well cooked. I telephoned the shop and spoke to a young man who assured me that they would carry out my instructions.
The shop is approx 3-4 miles away from where I live so I was very suprised when the delivery arrived at 9.24pm. I paid the delivery man and he went on his way. When I then opened the pizza's I was disgusted to see that they were totally under cooked, in fact the dough was white, the meat also looked uncooked. I am not one to complain so turned on my own oven and put them in. While waiting for them to cook I thought I should complain as I had paid good money for both them pizza's and the are not cheap. The girl who answered the phone had no idea how to rectify the situation and kept having to repeat everything I was saying to the manager who I could hear was on his phone to a personal call. He never once tried to take the phone of this pitiful girl but instead proceeded to shout that he doesn't do refunds and if I wanted to send them back he would send me a replacement order. I explained that I did not want a replacement that evening as that would result in us having to wait at least an hour and we had to go to bed for work in the morning. He then said well its a refund or you can complain to head office. I said I would choose to do that and could I have the telephone number.
The next day at work I rang the number but it was for a mailbox and NOT the complaints. I got the number from the internet and made a complaint to a man caklled Joe. He made all the right noises and promised me I would hear somthing shortly. Today I phoned again to check on progress and was informed that since I refused replacement pizza that night then I forfeited my rights. I could not have a refund because it was not policy. I told them that I WOULD NEVER AGAIN order from their company and that if I would have reported the state of the food to environmental services they may have been looking at a severe reprimand.

I ordered a small grilled chicken pizza meal with 2 garlic bread and a medium pepsi. First of all i got the pizza after 1.5 hr and they charged me 29 dirhams, when their site say 22 dirhams. (thats roughly 8 dollars) . I started having the pizza and half way something hard hit my tongue when i spitted out it was a piece of bone. Now how in the hell does a piece of bone get in the pizza. what if i had swollen it, surely would have got stuck in the throat. After that i called to complain and no body picks up the phone.I have the pictures for proof and i sure will screw them hard.(UNITED ARAB EMIRATES)