Called to order a pizza, was told by Matt Halleck that Icould not order a $10.00 any topping pizza with double toppings. Where in the past I have done several times before. I don't know if thats a new rule or inconsistancy in your business. Plus he was talking over me and wouldn't give me a chance to talk and to where he hung up on me.Either way he was very rude and I will never eat or recommend your product again.

I call my local pizza hut and hear the specials, one of which was a med one topping and breadsticks for 9.99. I ask to add more toppings and pay the price for extra toppings and I was told I could not do that because the breadsticks were being sold at 25cents a breadstick and if I wanted more then I need to pay full price (not exactly customer friendly). So I order something different and have my order delivered; and I pay over the phone with a debit card.

When the driver arrives he asks for my card so I show it to him and he asks to etch the number on the receipt for the store and etches the ENTIRE number of my debit card on the receipt. I tell him I need that receipt because I am comfortable with him having my entire number. He says if he does not get the entire number he will be fired. So I offer to call the store. I speak with a manager who informs me this is policy so that incase of a dispute they will not be out the money. I explain it is not safe for the customer and the managers says the receipts go straight to the store and in an enevolope and to the home office. I tell him I cannot have my number exposed to so many people so the manager demands back his pizza. So I was left without my dinner.

Its as if they are saying it is more important for them to be able to fight disputes than to safegaurd their customers information. I find the policy odd because they don't etch the number when you purchase in the store. I was also not informed of this policy when paying for my order. I think it is irresponsible to give access to your debit number (which banks aren't very helpful in the case of fraud) to so many people, pizza hut expects me to trust the driver and each employee to handle the receipt and the home office to handle my number without incident.

Went to the Pizza Hut in Llano. I have to limit my caffiene intake, so I ordered water and asked for sweetener We were told that we were going to be charged for a beverage. Said we were trying to steal a soft drink because we wanted suger. I have no problem paying for my drink, but they made a scene about it. They did this where all the customers could hear. We asked for a customer service numbner and was told they were not a corporate store and didn't have one. The manager said the only way to contact them was through their website.

Pizza Hut Greenwich Pennisula
Bugsby's Way
London
SE10 0QJ

Team Member Code: 80 NAJMUS S
Table 27/1 Station 2 Gst 4
Chk 243

An overall bad service which ruined my friend's birthday. It started by a not well cleaned table, without any plates or cutlery, only napkins provided.

We ordered 1 Garlic Bread Cheese, 1 Chicken Strips as starter, followed by 1Medium Pan Vegetarian Supreme Pizza and 1Large PanChicken Supreme Pizza and 2 pepsi.

The order was taken by the above mentioned asian looking guy, code 80 Najmus S.

Description of the team members being given as nobody had any name badges, so had to go by description.

After odering the food, there was no sign of any plates or cutlery, only the drinks.

Soon after the starters were served by another asian looking guy with spectacles and beard and we had to ask for plates and they were literally banged on the table and just vanished in the air, with no cutlery as if we were meant to eat the starters by hand.

We had to stop a tall asian looking female to bring the cutlery, who was in turn not too happy to help.

Then the main was served again without any proper plates, as we were only given starter plates. This time it was a chubby mixed race girl with curly hair.We had to once again ask for the plates to serve the pizza.

The food was up to the standard without any doubt.

The final blow came when we asked for a refill for one Pepsi and were blatantly refused on the face as we were sharing it. It was said in a very rude way by 80 Najmus S and he even showed so much attitude. This is not a definite way of dealing with customers.
Code 80 Najmus S then called his manager who was a big built asian man with semi bald head.

The manager tried to explain the policies of the company that it is mentioned in very small print of the menu that the refill is not available for refill. That was fair enough and he tried to offer the drink which we didnt want anymore and he then apologised.

In that case the guy code 80 Najmus S could have told us that the drinks were not available on refill as he overheard us, unless he is deaf that we were discussing about sharing the drinks. He could have politely told us that the drinks wont be available for refill once shared but he didnt care a damn and most probably wanted to put us off Pizza Hut. In his case I would have offered the drink but later on as a goodwill gesture mention that it is normally not availble for sharing. It is such a shame to have spent £35.44 in Pizza Hut. It was a mistake opting for Pizza Hut instead of Nandos, the wait at Nandos would have been well worth, with at least no such POOR CUSTOMER SERVICE. The poor service could be reason why people opt for Nandos instead.

We all deal with Customer Services in everyday life but service so bad never witnessed in my life.

All the team members clearly provided no good customer service. Pizza Hut being such a big food company and has good standard, what a shame the team members do not value their customers.

This whole experience did not only ruin my friend's birthday but did put me off Pizza Hut at Greenwich Penninsula where I used to dine for at least once in a month.

I will be available on the number provided for further enquiry. I hope to get any feedback at least from Customer Services.

I just heard from my brother that during his last visit at Pizza Hut there was an incident that resulted in him and a group of several coworkers being banned from the restaurant. I was ready to hear a dramatic story but this is what I heard... My brother and a group of his coworkers went to a local Pizza Hut for lunch; they all had the buffet. When done, everyone in the party left a $1 tip and the waitress even kept some of the change ( without asking) of some of the gentlemen. One of the gentlemen in the group dates a waitress (not the same one that waited on these gentlemen) that works at this same Pizza Hut; and she called him after the gentlemen left the restaurant to relay the message that none of the men in this group are allowed back in this Pizza Hut. THE REASON - they are racist because their tip was not large enough (according to the waitress and the manager). The decision was based solely on this and nothing else - no derogatory comments or gestures from these men - just not enough money. Maybe the amount of the tip was possibly based on the service received or maybe in these hard economical times people give what they can and not because of racism. Why do people have constantly stir things up and tear people apart instead of working to bring people together. So now I will let people know how unfair the employees of this Pizza Hut are and hopefully people will come together to change this attitude by boycotting Pizza Hut.