My wife, 2 kids, (2 year old and 10 month old) and I were out shopping and it was getting to be supper time, so we decided to . run over to Pizza Hut so the kids could eat. We live about 1 hour away and the kids get pretty crabby when supper time comes, so we figured this would be more convenient! We have eaten at the Willmar, MN Pizza Hut probably 1 time a year for 4 years, and every time we have been there, the service has been terrible. It was prime supper rush time on a Saturday night so we figured the service would have to be better. We have always liked Pizza Hut pizza and this would be the only reason we would go back to this restaurant. We went in and waited to be seated. There were 2 servers, 1 lady at the till taking orders on the phone, and probably 7 or 8 other people working. It was not that busy, mabee only 10 tables with other customers . We waited for a couple of minutes and then the lady behind the counter said ""go ahead and find a spot and we will come to you." So we found a booth (the first booth closest to the counter) took our coats off, took the kids coats off, sat down and began to wait. While we were taking our coats off, both servers walked by the table a couple of times. We waited and waited just to get a menu. My wife finally went up and asked the lady working the counter, the one that told us to find a spot, if we could get a menu, and she gave my wife one. So we look it over, (not one server has been to our table yet) decide what we want and begin to wait again. At this point we have been here for 20 minutes or more and the kids are starting to get restless. I decide I will go up and place my own order. I walk up and tell the lady that told us to sit I would like to place my order since no one has been to my table yet, and she has no problem with that. I order 1 large pizza, an order of cheese sticks, 2 sodas, and 2 milks for my kids and made sure to point out were we were sitting. I also asked for some crayons and paper to keep my 2 year old from throwing a fit. So I go back and we wait. Before I placed my order, I noticed a couple come in and sit way in the back, and they had gotten drinks and menus. We wait and wait and I look back and the couple that had come in had already gotten their food! At this time my 10 month old is getting sick of sittin around so my wife goes up and asks the lady behind the counter if our cheese sticks and pizza where done yet. She tells my wife that they had brought them out already. Now, why would my wife be at the counter asking for our food, if someone had brought it out to us. So after some confusion, we get our cheese sticks. When the waitress brings the cheese sticks to the table, it is the first time that ANYONE has been to our table, and apoligizes for the wait and confusion. I had gone up to get the 2 sodas and milks myself. I would have walked out way before this if it where just my wife and I, but the kids where hungry and I really didn't want to have to start over at another restaurant. So anyways, we get our cheese sticks and things are kind of beginning to look up. The couple that came in way after us was done and on their way out. So I go up and and ask the person behind the desk if our pizza was done yet. This was the other server working that night, and he tells me to ASK MY SERVER where the pizza is! So getting pretty upset now, I tell him that we don't have a server. So the other server comes up and grabs a pizza from under the warmer and brings it over. Very cheerfully, she brings it to the table and says here is your pizza and sorry for the wait. I grab a piece and it is COLD, and I don't mean kind of cold. This pizza must have been sittin in the warming window for a while. MAD now. I take the pizza up to the lady behind the counter and tell her THIS PIZZA IS COLD, and head back to my table to start to leave. I get the kids coats on, and decide to tell the lady that I don't want a new pizza, that we are just going to leave. She tells me that the pizza that I had was just about done, that she had put it half way through the oven to WARM IT UP! Of coarse I told her I don't want it. WHY WOULD I WANT A PIZZA THAT HAS BEEN SITTING IN A WARMING WINDOW, FOR WHO KNOWS HOW LONG, WARMED BACK UP? WHY WOULD I GO TO A RESTAURANT FOR REHEATED PIZZA? We left the restaurant.
Now I can understand being a little slow if the restaurant is busy during evening rush, I worked in a sit down restaurant for 8 years, and I know things can get a little backed up. We were not the only people having poor sevice. The table directly behind us had their order messed up, and it seemed like a lot of people where going to the counter to get stuff.
I have been a long time Pizza Hut lover, but I don't think I will ever go back to another Pizza Hut because of this. This has completely ruined me on Pizza Hut! I know that all Pizza Huts are run by diffent people, but how can someone run a business, when the sole revenue that comes into it depends on the customer, and the customer service that comes out of it? I hope that there will be some changes but am not holding my breath.

salam sejahtera, disini saya ingin membuat aduan terhadap restaurant mgr dipiza hut cmc di cheras, saya merupakan bekas staff di cmc dan telah menamatkan perkhidmatan saya pada 30/12/2009 setelah 4 thn berkerja di cmc, atas sebab sikap restaurant mgr yg tidak tahu menghormati org lain dan menganggap dirinya berkuasa di rest. selalu mengugut untuk menahan gaji staff n bonus pd tahun lepas dgn memberi surat amaran. Dalam meeting di rest. menyatakan bahawa o/t 1/2 jam di bayar tp tak penah kira, apabila di tanya, staff dikata berkira, restauran mgr cuba mencari pelbagai kesalahan terhadap staff lama n cuba menyingkirkn nya, ini mengakibat kn sebahagian staff berhenti, hanya saya yg tak dibenar kn membuat o/t walaupun keadaan memerlukan, duti mgr yg beri saya ot akan dimara dgn teruk dan kerana beri ot kepada saya salah seorang duti mgr telah diteransfer keluar dari store, staff baru banyak telah berhenti kerja kerana selalu dimara dgn teruk dan menggunakan bahasa kesat sedang kn staff baru berkerja kurang dari 2minggu dan tidak dilatih ape2 pun berkenaan dgn kerjanya malah mengambil tahunya sendiri tanpa bimbingan, staff penah membuat aduan kpd am dan om tp staff balik yg dipersalah kan, saya mendapat tahu bahawa dua org lagi full time telah berhenti selepas saya atas alasan yg sama, kami juga telah diberi amaran agar tidak menjejakkn kaki dipizza lagi, katanya staff yg telah berhenti tidak boleh berjumpe dgn staff dipizza hut dan tak boleh dtg ke pizza hut lg, rest, mgr juga bersikap perkaumman, memilih bulu dlm laksanakn tugas, keistimewaan kpd kaum nya dan yg rapat dgnnya, saya harap pihak pizza dpt menyiasat perkara ini dan menyelesaikn nya secepat mungkin kerana saya dengar ada lg yg ingin keluar dr cmc dan saya tidak suka mendengar ini.

On 2/12/10 @ approx. 10:45 PM, I walked into a Pizza Hut to place an order for pizza and was refused service, because I was required to give my phone number in order to purchase a pizza. When I explained that I was a 'walk-in' customer, and that any of my personal information should not be required, I was still refused service. When I asked to speak to the manager, she identified herself as the manager. When I asked for her name, she rudely rattled off her name and refused to repeat it. I was never more offended in my life being treated like this. I left...hungry and feeling quite discriminated against. It is ridiculous to require ANY personal information on a 'walk'-in' order.

$10, any size, any crust. That's what the ad says. Until my daughter asked for a stuffed crust pizza for herself and her sleepover guest. "Stuffed crust costs extra"... WHAT?

I recently applied at pizza hut and Debbie Clayton recieved a reference check from another stor i applied at, she informed the manager to not hire me and several other reference not to hire me which is illegal to do only beging date and end should only be provided but the unprofessional manager is braken the law.located at 5612 Dyer El paso, Tx