A few weeks ago, we ordered from "Pizza Hut". It was a fairly big order totaling to about $50.00! We ordered at about 6:00 P.M., and the lady told me it would be about 55 minutes for delivery. So, as time goes on, 8:00 rolls around, and still NO FOOD. We called back at about 8:15, and the lady said that our order had been cancelled, because the delivery boy went to our door, but nobody answered. We know that's a lie, because everybody was sitting in the living room, and nobody knocked or rang the doorbell. To top it off, if that were true, then why didn't they call us to say something. They have our phone number. She put me on hold...came back...and said the food has been sitting on the counter, and they must have forgotten to deliver the food. WTF? How do you forget. So, we finally got the food at about 9:30 at night. Nobody should have to wait close to 4 hours for food!!!

I ordered from pizza hut once they gave no problem at all with delivering the second time they gave problem but delivered anyway since they had in the past, now i try to order and the driver REFUSES to deliver, and the manager just lets them have their way. i think this is the worst service and that something needs to be done about it, what are others in uniontown pa supposed to do when they dont drive, that is what delivery guys are for! either they do their job or they find another, its pathetic when the manager gives them their way giving them authority over them!!

wht happen in pizza hut. pizza hut stuff very stupped i go to for lanch ph pavilion but this stuff name shakhwat i say i want bill he did't give bill he just wright old bill then give me if same like pizza hut nobody want to coming pizza hut people no belive...pls change ur stem doing honestly 16/12/2009 Thank you m zul h/p no 0166567898 ampang point

One night my friends and I decided to order pizza hut. Here there is a call center that you place your order with. We were hung up on more times than I want to admit because I just should have called Domino's because I have never had a problem with them plus you do not have to call a call center, you talk to the actual store. Well, the first time the order was late. So, we called them and were told to call back when the driver actually got there that it had to be 20 minutes late. So, we did just that and we waited another 20 on top of 45 minutes to start with. And they said we would get the discount on our next order. The delivery guy told us the call center did not put the order in. So, about a week later if we called them once again to order pizza. Thought maybe we just a bad call center rep but keep on reading the call center is a joke.

My friends are here working in town and with a big company with lot of other workers. We call not even a week later to give it a shot again thinking maybe the call center was just over loaded. Well, I called told the lady I wanted to place an order. And that we were told we would get a discount on our next order because our pizza was later a few days ago. The lady said Mam, being very rude, that is not the way we do it. We give the discount the night it is delivered. I told her how was that when we were told to call when the pizza gets here and our order was already processed. I said I would like to speak with a manager. She then said, I do not think that is necessary. But hold on.

She came back and no manager. She said do you got the receipt. I said hold on. She said I do not have time to hold on I have orders to place. And she hung up on me. Well, I called back and just placed the order and never mentioned the discount cause we were just hungry. And that was that. But I called back to check on the order and they said it would be 30 minutes.

So, being nice when the order was not here in 45 minutes I gave them another 30 minutes to be well over their 20 minute late dead line. I called and they said it was on the way. I waited another 30 minutes. And they then said the delivery driver had been there but no one was there. But that was far from the truth cause I work at a hotel and I work at the front desk and there is always some one at the front desk. So, they lied. So, they said they would resend it. Well, long story short the pizza never got here. This was at midnight and had been calling since 8:30 p.m. The call center just gave us one big run around. We dealt with all that until midnight and went to be hungry.

I later called a store out of curiosity to see what they had to say about the call center. And they told me they have had complaints with the call center for a long time. And even the worker was surprised to see it keep happening and nothing being done about it. I guess Pizza Hut makes enough money they do not have to care anymore about the customers.

I also called to complain. And it is hard to get a number to reach anyone. Someone was suppose to call me with in three business and with out saying I am sure you see where this is going... I never heard from anyone.

So my suggestion to anyone if you are hungry and expect to get pizza delivered to you by Pizza Hut prepare to go to bed hungry. Call Domino's or some local pizza place because the call center's are very rude and it obvious the company alone does not care cause they feel like you will call back and order again like I did. But I will never send another dime at a pizza hut.

I am disgusted at pizza hut in rochester, when i went to pay for my delivery order they said my card was not registered at my address! Three times they attempted this, twice on mine and once on my partners! They said it hasnt gone through and we could pay by cash on delivery. We paid our £30 delivery when the pizza got delivered, an our later than the time we ordered it for! My partner alwas checks the bank account and wen he did on Tuesday the following week discovered that between his and my account they had taken £90 from them plus the £30 we paid when delivered. We called customer services and an investigation into this is taking place, i called customer services today (FRiday) and they told me they would call Rochester and see what was happening Mohammed, the regional manager and his so called side kick Clare both told me that the monies had been put back into the account on Saturday when they realised the error had occured. Not once did i receive a telephone call from Pizza Hut apologising for the major mistake when they knew what they had done. I called and spoke with Mohammed at Rochester today and he told me that today, yes just today he has requested my funds be put back into my account so this will take another three working days to clear! I had planned to go xmas shopping and have bills to pay, this has to be put on hold because of incapable staff members at Rochester, Kent! I have gone past being mad I am outraged now and am considering reporting them to Trading Standards and also putting my comments on the website, because I feel it unbelieveable and down right rude, no courtious was shown to me at all and I will not rest until something is done about this.

Jennifer Davidson