On three different occassion i have phoned in my order. All three times my delivery never showed up. Each time i would call to ask what is taking so long, i would be told "with an attitude" that i never phoned in my order. My most recent phone in order today Nov 5th 2009 at 6:18pm, same thing again!! 7:45pm rolls around, no pizza, i call and get told once again that there is no record of me placing an order. I dont know if these workers are lazy or just plain order-taking illiterate. A few minutes later we decide nobody else in our town is open so we try one more time with our phone in order...Its been 45min now, i hope it shows up this time.

TO WHOM IT MAY CONCERN!!


I AM WRITING TO YOU AND I AM WRITING TO IN CONFIDENCE THAT SOMETHING WILL BE DONE ABOUT THIS ISSUE!! ON THE BEHALF OF ME AND A MAJORITY OF THE EMPLOYEES AT THE THOMPSON STORE!!! AS EMPLOYEES AT THE PIZZA HUT COMPANY FEEL THAT THERE ARE ISSUES WITH THE STORE AND WITH JORGE!! FIRST THING IS JORGE WE FILL THAT JORGE IS VERY RUDE AND ABNOXIOUS AND CRUDE WITH NO SENSE OF PROFESSIONALISM WHAT SO EVER!! HE IS ALWAYS COME TO WORK WITH AN ATTITUDE PROBLEM WALK AROUND ON A POWER TRIP, HE ALWAYS RUDE TO HIS EMPLOYEES AND USES FOUL LANGUAGE LIKE SHUT THE FUCK UP, AND I DONT GIVE A DAM, OR WHO CARES I DONT, OR WHAT THE FUCK IS YOUR PROBLEM, OR EVEN IN INTENDS TO DEGRADE CERTIAN EMPLOYEES IN THE STORE WHO ARE AFRAID TO SPEAK UP CAUSE THERE AFRAID TO GET HOURS CUT, OR SUSPENDED BY GEORGE CAUSE TLL THIS DAY HE STILL INTENDS AND COUNTINUE TO DO UNDERHANDED THINGS IN AND AROUND IN THE STORE!!! WE ALSO HAVE ANOTHER ISSUE WE DNT WANT TO DISCRIMINATE AGAINST OUR TEAM MEMBERS BUT THERE ARE SOME EMPLOYEES THAT DNT SPEAK ENGLISH WHO CANT ANSWER THE PHONE WHEN CUSTOMERS ARE CALLING TO PLACE ORDERS OVER THE PHONE ESPECIALLY DURING THE BUSIEST HOURS OF THE WORK DAY, CAUSE WHEN WE ARE OVERWELMED WITH WORK IT IS FUSTRAITING TO OTHERS!!! ALSO THERE ARE A FEW CREW MEMEBERS WHO CHOOSE NOT TO DO THERE WORK AND IF THEY DO THEY DO THEM HALFWAY, WHEN THERE ARE PEOPLE WHO ARE THERE AND DO THERE WORK AND DESERVE THE CREDIT FOR THERE JOB WELL DONE, AND STILL THERE ARE OTHERS LIKE A FEW OF THE DRIVERS WHO ARE TAKING THINGS AND GEORGE WAS TOLD NUMEROUS TIMES ABOUT DIFFERENT INCIDENTS OF THE NATURE AND HE INGNORES OR TRY TO TURN THE WHOLE CONVERSATION AROUND, BLAME THE DELIVERY DRIVERS WHEN ITS REALLY ONE OF THE DRIVERS THERE CAUSE HES BEEN THERE FOR QUIET SOMETIME, AND GEORGE WONT HEAR OF IT, AND AS FAR AS THE FOOD COSTS GO JORGE HAS DISCIPLINED EMPLOYEES FOR NOT USING THE MEASURING CUPS OR WHAT NOT AND HE HIMSELF DOESNT USE THEM ALONG WITH OTHER EMPLOYEES AS WELL, SO IF HES GONNA DISCIPLINE THEM FOR THAT PURPOSE, AND HE COMPLAINS ABOUT THE DOUGH MISSING AT TIMES BUT HE REFUSES TO AKNOWLAGE THAT AT TIME WHEN HE PROOFS THE DOUGH HE OVER COOKS IT ALONG WITH PAN, HAND TOSSED, BREADSTICKS, PERSONNEL PANS AND HE JUST LEAVES THEM THERE, CAUSE ITS NOT THE FIRST TIME AN INCIDENT LIKE THIS HAS HAPPEND ONE INCIDENT HAPPEND AND HE WASTED 12 PIZZA DOUGH AND THAT IS VERY UNPERFESSIONAL OF HIM AS A GM, ESPECIALLY IF HE AT TIMES SITS IN THE DINING ROOM TALKING ABOUT THINGS NOT REALTED TO WORK THAT ARE RUDE DISGUSTING UNPERFESSIONAL, SEXUAL AND NOTHING HAVING TO DO WITH WORK...

IT IS OBVIOUS THAT GEORGE IS STRESSED AND OVER WORKED AND OVERWELMED WITH HIS WORK, AND AT TIME MISSARIABLE AT THE PLACE OF HIS JOB, HIS ATTITUDE, HIS ANGER, HIS DOINGS AND PROFESSIONALISM SAYS IT ALL, THERE ARE PEOPLE THERE WHO DESERVE TO MOVE UP AND WHO ARE TEAM PLAYERS IN THIS RESTURAUNT WHO ARE WILLING TO SAVE THE STORE AND WORK AS A TEAM TO MAKE THINGS AT THE THOMPSON STORE A BETTER WORK ENVIORMENT FOR ALL THE EMPLOYEES AT THE THOPSON STORE, WHO WANNA WORK AND WHO ARE WILLING TO PUT THERE 120% IN AND MAKE THINGS RIGHT AT THE STORE, INSTEAD OF WALKING AROUND AND DOING NOTHING MOST OF THE TIME, GETTING INTO THINGS THERE NOT SUPPOSED TO OR IN THAT FACT SNOOPING, OR INTIMADATING OTHER EMPLOYEES CAUSE THEY ARE TRYING TO HELP OTHERS WELL THEY LAUGH IN OTHERS FACES OR COPP AN ATTITUDE AND GEORGE IS AWARE OF IT AND STILL INTENDS TO DO NOTHING ABOUT, AS HE SITS THERE AND LAUGHS ABOUT IT AND SAYS DONT WORRY ABOUT IT, JUST LIKE EVERYTHING ELSE.

WE TRY TO MAKE THINGS WORK AT THE STORE WE ALWAYS GIVE IT OUR ALL AND TRY TO WORK AS A TEAM, AND THERES A FEW GENTLMEN THERE THAT ARE PIZZA HUT MATERIAL AND DESREVE TO MOVE UP IN THE COMPAN AND WILL MAKE THE COMAPNY GROW, AND WILLING TO DO THE WORK IN THE STORE, NOT CAUSE THERE MOVING OUTTA THERE PARENTS HOUSE, OR CUSE THEY DO FAVORS, OR THEY KISS UP TO GEORGE IN THAT FACT, WERE ALL NOT PERFECT AND WE DONT WALK ON WATER BUT THESE THINGS NEED TO BE LOOKED INTO AND SOME OF US ARE AFFRAID TO SPEAK UP CAUSE JORGE MIGHT CUT OUR HOURS OR GIVE US A FEW DAYS OF WORK OR TELL US CAUSE WE ARE HAVING SHORTAGES ON THE FOOD OR WERE SLOW AND I CAN UNDERSTAND THAT, AND ABOUT THE OVERTIME, BUT IF THATS TRUE HOW COME HE CAN STAY 2 HOURS OVER AND CATCH UP ON HIS WORK OR SIT THERE AND TALK ABOUT NONSENSE, OR LET DIFFERENT PEOPLE CLOCK IN EARLY WHEN HE'S TO LAZY TO DO THE WORK HIMSELF OR HE WILL FINISH WHAT HES DOING AND THAT S IF HE DOES IT RIGHT HE JUST WALKS OUT LEAVING A FEW TIMES WITHOUT DOING PREP EVEN OR ON A BUSY WORK DAY, OR WHEN THERES NOTHING TO DO HE WILL ORDER FOOD AND SIT IN THE DINING AREA AND EAT AND CARRY ON, AND JORGE HAS A LOUD VOICE AND IT CARRIES TO WHERE WE CAN HEAR HIM IN THE BACK, ALSO HE CAME IN SICK YESTERDAY, SNEEZING, COUGHING, HACKING, GOING BACK AND FOURTH TOUCHING AND PREPING FOOD WHEN HES SICK LIKE THAT, THAT VERY UNPERFESSIONAL AND JUST OUT IN OUT SICK, HHE RUNS THE CHANCE OF GETTING OTHERS SICK AND THE CUSTOMERS, AND HE WAS TOLD TO GO HOME AND DIDNT LISTEN TILL 7 SOMETHING HE LEFT WITH AN ATTITUDE THROWING STUFF AND PACING BACK IN FOURTH IN THE STORE, HOW PROFESSIONAL IS THAT, WHEN HE CAN SIT IN THE BACK AND WATCH THE CAMERERAS LOOKING AT THE EMPLOYEES WORK OR HE WILL SIT IN THE DINING AREA AND WATCHING EVERYBODY IN THE KITCHEN WORK, IF HE HAD TIME TO DO THAT, OR WATCH THE CAMERAS HE WOULD SEE THE REAL PROBLEMS IN THE STORE, AND AGIAN HE REFUSES TO SEE THAT...

ALL WE WANT IS FOR SOMETHING TO BE DONE ABOUT THIS MATTER, I FEEL STRONGLY IF WE ALL PUT OUR HEADS TOGETHER AS A TEAM WE CAN WORK IN THIS STORE AND MAKE THING BETTER, RATHER THAN AGAISNT EACH OTHER WE ALL NEED OUR JOBS AND WE ALL HAVE FAMALIES, ESPECIALLY IN THIS DARING ECONOMY WE ARE IN, WE SINCERELY HOPE THAT THIS MATTER IS TAKEN CARE OF AND NOT OVER LOOKED, WE WILL REACH OR WRITE HIGHER LEVELS OF CORPRATE TO SLOVE THIS ISSUE IN THE STORE, THINGS LIKE THIS MATTER DONT HAVE TO GO ON FOR EVRYBODYS BENEFIT!!! AND IM PRETTY SURE FABIO IS AWARE OF IT, WHO KNOW WHAT JORGE IS UP TO BUT AGAIN WE APPRICIATE YOUR TIME AND LOOKING FOWARD TO GIVING YOU SOME POSITIVE FEED BACK IN THIS MATTER!!!

YOURS TRUELY!!

THE EMPLOYEES AT PIZZA HUT STORE!!

Website ADVERTISES specials that after you go through this horrible non-user friendly website that will ONLY take orders for CARRYOUT at the location closest to me, even though they DO DELIVER!

The special this time is their heavily advertised Wingstreet Wings. The special states "20 WingStreet® Wings -
Additional charge may apply for Bone-Out and Crispy Bone-In Wings. $9.99
Coupon Code: W1

Pretty clear cut, RIGHT???

WRONG!!! You click on the selection and the TORTURE you with other selections that add up to FEWER items for MORE MONEY!!! I finally got tired or this game and called the store. The guys said "They don't HAVE that one anymore, you're out of luck!" He would NOT do ANYTHING to compensate me for all my time and trouble or even offer to do that deal JUST THIS TIME. NOTHING!!!

You would think a company this big would at LEAST be able to manage ONE website, wouldn't you? How HARD could it BE???

A reputable place would honor their OWN WEBSITE. BIG difference between 20 for $9.99 and 16 for $13. something. They have other similar "specials" that don't exist in reality according to the store. ANYTHING that meantions 10 pieces of wings with it is IMPOSSIBLE to get - they have a LARGE pizza with up to 3 toppings or Specialty with 10 wings for $16.99 - MORE BOGUS ADVERTISING!!!

I am a VERY unhappy customer right now!!!

I have been going to this place for many years, about 2 weeks ago I placed an order on the phone and went to pick up after 20 minutes. I was told that they had no record of my order. I know someone was lying as when I was on the phone we had a conversation over what coupon to use etc. etc. On top of that the manager was so rude, instead of apologizing he was very cocky and said "do you want me to make pizza or not???

I am never going back again
They have lost a rewgular customer

Wednesday 7th October, I took My Family to pizza hut middlesbrough at 5pm, Food and service was excellent. Drove back today 5pm again, we had 2 options Nandos and Pizza Hut, But thinking of how enjoyed last wednesday it was an easy option to chooose Pizza Hut over Nandos . We walked in and we were welcomed by Tom 64 waiter, he introduced himself supable, i had no doubt that we choosed the right option . we ordered drinks .I was drinking a Budiwiser which is not even showing on my bill for som reason. He served me on a dirty glass, I asked another lady for a fresh glass, Guess what she brought an even dirtier glass .I had no option but to drink out of the bottle.We had starters 2 chicken wings hoping to get kids meals at the same time .Surprisingly Tom assumed that we sharing Starter with kids he then brought side plates, Unlike the lady who served us on wednesday, she asked if she could bring Kids meal with our starter . We had to wait for 5 mins before we can strt eating our stater becasue the table had only 3 forks and 3 servietes shockingly with no knifes.after the starter that was another 215-20 mins waiting for plates to be cleared . we asked for a coke of wich we had to remind tom after a while. When the main meal came, The rest of the food was nicely done eccept a cold hot spicy Pizza which was cold .I was looking around, All i could see was people looking through the Kitchen for their Orderes and empty tables .But there were people on the que .After 10 mins those same people were ashered to same empty tables .My wife said she thought maybe tables were reserved . This was my unexpected suprise from that resturant.If only i took the girl who served us last wednesday i will be glad to go back and enjoy ur unique food taste again . Otherwise i have got a question you need to ask a Manager who was incharge on that day what his purpose for openning such a big resturant on the 11October with such a shambolic Service. I will be contacting trading standard with regarding a Dirty Glasses. I mean one is a wellcomed mistake but if i ask for another glass im expecting a clean. That was Shocking Customer Service Pizza Hut . Wake Up!! reciept vat no 454 146652, 11/10/09 17:34pm tabl 5/1 chk69 gst4. Thank You.