The services given by the staffs at Pizza Hut (Tesco Ampang, Malaysia branch) were the worse I ever had. I ordered my pizza at 19:46pm and still at 20:30pm I didn't get my pizza.The staff said, wait for another 10 minutes, ok fine, we waited but still the same.Then we went off without having the pizza.I don't like the attitude of some of the staff who answering mobile phone while working and one of the staff didn't wear the uniform, just wearing black t-shirt and jeans.Did they been given any training at all?

my order was messed up then when calledto try to justify problem was offered free garlic bread.

no good on promise food

This incident occured at Pizza Hut, Jalan Semenyih, Kajang on the 10th of September 2009. Time around 6:30 - 8 p.m. We planned to break fast in Pizza Hut since it's been so long i didn't had one.So, we decided to break fast in Pizza Hut instead of other places. We expect a very calm, stress free and happy break fast instead we're so disappointed we even vowed that's the last time we're going to step our foot in Pizza Hut!!!

I actually went there earlier with my mom to ask about reservation and sadly we got to know that Pizza Hut doesn't allow any reservation to take place. I was like, okay nevermind (even the 'gerai makan' also allow reservation). The cashier didn't even said sorry and she was just 'No..no reservation at all'..geez!

Well, me and my mom went back and came back later with the rest of our family.There are 6 of us.When we came in, no one greeted us.That's first but we don't mind so much.We searched for available seats without anyone ushering us and found a good spot just behind the restaurant. It was 6:30 pm, just about an hour before break fast.
So, we waited for the waitress to come and take our orders. After we'd done ordering, we waited. As the time passes by, there are still no food and worst no drinks on our table.Same goes to other table as well and it's 7:10 p.m, 10 minutes before break fast. I heard small talks of complaints from other tables. There's no plates, forks nor spoons...our table were empty. We patiently waited. And then, the waiter came and places the 'soup of the day' without any spoons and still no water being served. My mom asked the waiter what took them so long and the waiter just stared blankly and shook his shoulder.My GOD!

3 minutes before breakfast, the waitress served our drinks at last, unfortunately only 3 drinks were served and the rest she took it back coz she's supposed to serve 7 up instead of Pepsi.She didn't appologize at all. Fine...luckily my sister brought along the mango juice that she put in her flask. There we were, feeling disappointed and angry.
And the worst part, the waitress just threw the forks and knives on my husband's plate.Luckily it is empty.We were shocked and stunned by what had just happened. The waitress just threw it because she was in a hurry and didn't even say sorry.We were even mad.
And the food, my goodness, did they just overcooked the pizza? it looks terrible and the taste? a DISASTER! it is sad...very sad to know that the pizza hut that we used to go way before that served the best pizza in town has the worst ever service and food. Dominos is way better and unfortunately they only have take aways.

After we finished eating, we noticed some tables ordered outside food and still waiting for their food to be served. The supervisor in charge, her name's Yati, was not acting as a supervisor at all.I don't know if she knows her job description at all. Some of the customer went up to her and expressed their disappointment and what did she do? she just stared blankly as if she's bored hearing all these.That's her job to supervise what's needed to be supervised and not busying herself washing dishes and sorting out forks and spoons.There's this one lady even shouted at the cashier because she had waited for an hour plus and not even her drinks arrive at her table. And what did the employees of Pizza Hut do, just keep quiet and do their work, ignoring the poor lady.

It is a very unhealthy and stressful experience breaking fast at Pizza Hut. Never will i dine there, at pizza hut, jalan semenyih.When me and my husband went to the cashier, i asked for the complaint box and the lady who is in charge at that time just ignore me and just passed me the complaint paper without even looking at me.She didn;t even smile or say sorry whatsoever. Maybe she knows, nobody will ever complaint against pizza hut.But is this what the pizza hut want its customer to experience?A bad service and a horrendous food???

I purchased a carryout order for $14.87 and paid with my debit card. When the transaction came through it was for $16.87 I did not authorize them to add a tip to my card. This post is a reminder for everyone to make sure they write O in the tip amount and rewrite the total at the bottom of the slip. Someone can just add a tip to it like they most likely did in my case. You learn by your mistakes even though this kind of thing should not even happen. You know what management said they would do for me? $2 off my next order!! Whoopie!!!