Pizza Hut

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Category: Entertainment

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United Kingdom

Pizza Hut Reviews

Shannon36535 July 21, 2009
poor customer service and crazy drivers
I love pizza hut however I will never again order another pizza from there due to the manager and district managers unwillingness to admit when they are wrong and do something about it.

Lets get to the story.

I am a single mother of 3 and often go the the shopping center in mobile where this location is, off govt st at the loop. I go to the catholic charity store in the same shopping center. I have personally seen many of the drivers speeding through the parking lot with no concern for anyone else sich as one of the drivers ( a middle aged white male with reddish hair and a beard) driving through with music blaring and almost hit an elderly gentleman and his car. I have seen a driver ( a young, thin, african american female) back up all the way through the parking lot without looking and almost run over my own child who was trying to cross.

I discussed this problem with the manager jay and he simply shrugged his shoulders and said he couldnt control them and he didnt see a problem anyway.

I went to the pizza hut website and sent and email to the home office only to get a phone call from the d.m. to let me know he has talked to jay and didnt really see a problem but he would handle it .

2 months later I have seen employees still doing the exact same thing, ive seen them inflict damage to another vehicle and the manager jay has even attempted to call me names to a friend who works in the shopping center.

how sad that one group of people can ruin an entire companies good name but i wont be back and i hope that if there is another pizza joint anywhere close to whoever reads this will also not order from them either.

Maybe just maybe if we make some of these large companies like walmart and pizza hut start being accountable for there employees, their service and their own reputation, then they will hire quality and not quantity and concentrate more on use the consumer instead of the all mighty dollar.
ryheath July 19, 2009
ants
There where ants crawling on the tables getting onto our plates. We told the waitress about it but she didn't know what to say.
Tony July 18, 2009
Awful place
Placed a call a call for a delivery of pizza at 11:30 P.M. I talked to a female employee. She told me that my order would be there in 30 minutes. After a hour had gone by, I called the Pizza Hut and got a phone system in Ohio, that answers the phones. Apparently I was told they would deliver my order but then never did when I was looking for that to be my dinner for the night.
gstandridge July 15, 2009
customer service
we showed up with 15 people and the buffet was low on pizza. we asked the waitress if she could have some more pizza made. after checking with the manager the answer was "NO". because it was 12:55 pm and the buffet ended at 1:00. the manager didn't even show good people skills to come out and talk with us. just stayed behind the counter and acted as if she was busy. plus the restaurant wasn't busy. from now on we will go somewhere else.
chora July 4, 2009
A memeber of Pizza hut is racist!
On Saturday July 04 2009 in Kingston shopping center in Milton Keynes just outside the Tesco, there was a young white boy which is a staff of Pizza Hut was giving out free pizza, and when my dad went to him he just refuse and ignore to give him one and he so did saw my dad! and my dad happen to be Asian and so then he just walked off with embarrassment... but that particular staff of pizza hut was carry on giving out the pizza out to all white people and even some white women happens to get the pizza for the second and third time, the staff of pizza hut was even ask that lady polity what topic she would like! I think this is out of order how pizza hut would train their staff...even when my mum told me this and i wasn't there at that time i felt upset about this treatment...
ps.i search for complain on the uk pizza hut site and there wasnt even anywhere to complain...
Rachael Spann July 4, 2009
Poor Customer Service
On the afternoon of the 4th July 2009 I order the three Pizza Mia pizzas for $15 from the Aitkenvale Pizza Hut store. On the Pizza Hut order line, it clearly states that the pizza mia pizzas are topped to the edge. My pizzas were not topped to the edge and as none of my family ear the crusts on the pizza, alot of the pizza was wasted.

I rang the store at 8:00 that night to complain that the pizzas were not as advertised on the order line. I spoke to two managers.
The managers were quite rude and treated me like an incompetant idiot. They then said that they were making their pizzas according to specifications and were correct in saying that their pizzas did not have to be topped to the edge.

They then expected me to go through my bins and retrieve the left over crusts from my rubbish bin and take them into the store, along with getting my 5 year old and 1 year old children out of bed to do this task.

I am completely disgusted with this treatment and I would appreciate it if this complaint could be taken further.

The store later disconnected my call after 1/2 hour of being on the phone to them without talking to me at all.

I then contacted the pizza hut ordering line again and the gentleman on the line advised me that the pizzas are supposed to be topped to the edge.
bryan muir June 30, 2009
fired and shouldnt have been
hi
my name is bryan muir. i was a employee for 15 years at frostburg pizza hut in maryland. i was written up and fired because the frozen meats were not pulled that night. im a shift manager. they were pulled that night .my night time driver joel carey that works their looked over the whole store together so i have proof that it was done.the manager lindsay was from a store and handcock maryland she was the one fired me.i thought that was wrong and then when i tried to file unemployment lindsay and pizza hut denied my umepoloyment.now you tell me i was employed their 15 years they fired over something stupid .finally deny me of my employment to when i did nothing wrong.how wrong is that.
meedymek June 29, 2009
DISCRIMINATION
Pulled up to a Dine-In Pizza hut at approximately 9:55 on Monday 6/29/09 with my husband.After reading the hours posted on the door that clearly stated the store hours were until 11pm we get out and proceed to a locked door, after standing there for 5 minutes no one ever came to let us know the dining room was closed for the evening.
After we got back in the car we saw a family of 4 (hispanic) proceed to the same locked door and then be greeted by another hispanic lady.I told my husband"they just walked in " and he said "try to catch the door".I proceeded to the door and waited and was greeted by a hispanic lady that advised me that the dining room was closed, I said to her "well it's just 2 of us and you let them in", and by then they were being seated by a waitress.The Shift Supervisor, as she described herself then told me"oh, they already ordered and we were waiting for them" as, there waitress passed out menus to them.She then rudely closed the door in my face.
My issue is if the dining room is closed then whether they ordered in advance or not, it should have been closed and if they ordered in advance then why was their waitress passing out menus?If I was a hispanic lady and not an African American...would I have received service?Someone from the corporate office is going to have to answer these questions.
Gabriel June 27, 2009
Awful everything
I was at the Pizza Hut in Siloam Springs Arkansas and had the worst dining experience there. The floor was dirty, the tables were all covered in food and I didn't see anyone trying to clean the place.

We waiting for a waitress to take our order for 20 minutes. When she finally came she didn't offer us drinks or refills. We had no napkins on our table, and I had to get silverware myself.

I asked to speak to the manager but no one came.

Our pizza was served cold, and the salad bar didn't look fresh. I will never spend another $ in this place.
Eva June 27, 2009
Terrible place
I was at the Pizza Hut in Siloam Springs Arkansas and had the worst dining experience there. The floor was dirty, the tables were all covered in food and I didn't see anyone trying to clean the place.

We waiting for a waitress to take our order for 20 minutes. When she finally came she didn't offer us drinks or refills. We had no napkins on our table, and I had to get silverware myself. I asked to speak to the manager but no one came.

Our pizza was served cold, and the salad bar didn't look fresh. I will never spend another $ in this place.

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