We order a pizza to be delivered, after waiting over an hour(when the gentelman told me 30 -45 min) I called the store back. I was told they just left and it should be about 30 more min. I informed the man it had already been over an hr and I just live across town and I would not wait that much longer! The pizza arrived 15 min later it and the bread stick were cold and nasty! As a manager myself this is unexceptable and I would of gave my customer a refund or coupons, they offered nothing but excusses. Not a place I like to eat at again.

Food is burnt plus a hair in a pizza.Serverand manager needs more training in food and how to fix a paoblem.Manager told us we give you 20% off the bill. Bill was $23.77, we had a card for $10.00 discount and still we got to pay$12.45. With the poor food and service we should of got at least 50% off.There is also a health issue with the hair in the pizza.I wish some action would be taken.The staff member has no experience in dealing with customers and wanted to give a suggestion which she already at the table could not believe about the hair and said all the sauages burn coming thru the oven .Not so we had a pizza 2 weeks pryer to this.The 20% of $2377 is $4.54and discount of $10.00=$9.23 plus taxes do not add up to$12.45

Ordered on the web 5 calzone pizza's and large order of cinn. sticks ($35.00 total).
went to pick up and very rude waitress told me to wait a min. then she never returned to the counter.
Another waitress came and I asked to be served, after she had waited on 4 other customers before me, and she first said she did not have my order, then said oh yes here it is, that will be $35.00. She completed the transaction, and then walked away without telling me where our order was. Needless to say 45 min. later, I finally received my order. That was 45 min. on top of the 20 min. I waited before recieving any service.

Dear Sir/ Madam.

Yesterday on 26th May was a very nice day in Swansea, So I decided to go with my girl friend to brigand to make some shopping. When we finish shopping we decided to go and have a meal, and for me the favorite place as I used to go always is Pizza Hut not only just in the U.K but in every country I used to go, I don't go to other not trusted places…
Anyway, as we order two cola and salads and a large chicken barbeque pizza, and when they placed it on the table I discovered that it was with pork, I asked one of the staff that we order chicken barbeque only and not with pork, they told me it comes with it as it is in the menu (barbeque dulex), I said again I ordered chicken barbeque pizza only, because I don't eat pork as it is forbidden in my religion, they take it away and what they did is they remove the top, and the pork (as I suppose) and they did not add anything and they beck it again (it was nearly burned) and they add some catch up to make it in a good shape, I was really shocked. As there was a lot of people beside us and my girl friend did not eat any peace, it was the most terrible pizza I ever eat in my life, I swear it was only just catch-up and red onion, the cheese are burned, simply there was no flavor nothing just bread and catch-up.
I really feel embarrassed specially when the staff was unhelpful, so I decided to eat it and not to say anything or the people beside me will say that I make a lot of unnecessary complains. When I pay the bill I told this to the girl (Rebecca) what happened, she did not say anything and just ask for payment.
I felt very angry especially when I went home and there was pain in my stomach because of the pizza I ate, I really spend a terrible day yesterday because of that... as the opposite I used to spend my best time there!
I really feel unfair, and I will not be a customer for pizza hut as I used to be from more than 15 years ago, I think you should look carefully to your customer satisfaction, because you have a very good strong reputation all over the world.
My bill details it the following:
Pizza Hut (UK) Ltd
Designer Outlet Village
Bridgend, Wales
CF32 9SU
58 Rebecca
Tbl 29/1 Chk81 Gst 2
Station 2 26May'09 15:43
Hope I will be fairly treated.
Thank you
Zaid
27/05/09

Dear, Sir/Madam



My name is Mohammed shamrez Ali a recent employee for Pizza Hut- 699-701 Bristol Road South, B31 2JT 8008 as a dilivery driver.



I am writing to you as a recent employee of one of your franchise huts to complain against the owner of this hut and the manager that works there. This is a formal complaint stating that l have been sacked over false allegations. Also l wanted to inquire about the procedures in place at the store, from each driver’s wage the store owner was deducting £10. The reason for this he said that this was for the insurance of all drivers that are employed there. But this would never show up on the wage slips we received and is not on any records inside the shop. They have been deducting this money from my wages for the two years l was working for the company. They would give me no holiday pay for any member of staff and l have looked into this and from different sources which also work for Pizza Hut they say they are getting holiday pay. However l have requested my P45 from the owner and manager several times but yet to receive this, l have tried to make contact with the owner several times but he ignores me every time.



I would really appreciate it if you could help me out with this matter l am in, because l have tried everything at this stage and am getting any think back off owner and manager, please contact me back if you can help me at this moment in time, thank you.



Thank you for your time.



Yours sincerely



Mohammed Ali