Dear Customer Service,

I visited Pizza Hut, Bayswater branch, this evening to eat. I entered and there was no one to seat me. There was 5 to 6 tables empty so I set down next to the window. 5 minutes later the waitress asked me to change my table and I was not interested to change my table and requesting to order. 5 minutes later the manager came asking me way I do not want to change my table and he was kindly explaining that I am setting on 4 chairs and I must be in a 2 chairs table. I explained that I am waiting for my other 2 friends because we are going to whitely cinema and they will join me until I finish my food. He said when they come we move you again or they can wait for you till you finish eating in our waiting room, I refused as there was still more that 4 tables empty in the restaurant so I insisting to stay on the table I am already at informing the manager that I am feeling offended by this issue and when my friends come I want them to stay with me and not in another room. The manager informed me that he will not serve me until I move to a 2 chairs table and he refused to get me food. He embarrassed me in front of other people watching us. I asked to speak to his manager he said there is only me. I asked him for who is your manager he said that he has no manager and he is the only manager. I asked him who can I complain to he gave me a number saying that this is customer service and it was not, I came back requesting another number and he gave me another wrong number. Then he told me loud on my way out in front of others not to forget to tell the customer service that I did not have a reservation.

This is not acceptable. I was having a wonderful day until I met him. All what I wanted is to eat and to wait for my friends. I did not eat because he refused to serve me and the manager did not care when I told him that I feel offended from that issue. I feel that I’ve been kicked out from that branch.

I asked him to write his name to me he wrote Routtraa but I am not sure if that is his name or not because there was no name tag. I asked him how can know if that is your name as you are not wearing a name tag he said it does not matter just say the manager and they will know.

I look forward to hearing from you soon.

Thank you

My complaint that has not yet been addressed by Pizza Hut Canada. Was emailed in a week ago.

I am writing to report a complaint about Pizza Hut location Metrotown Burnaby B.C. Store #27. . This is long so please bear with me. There were two separate incidents to report. The first was on April 13, 2011. I called in my order to the store after work somewhere around 4:30- 5:00pm. That was fine, they asked how I would be paying and I informed them debit. The order came about 45 minutes later and I went out to pay the delivery man. He swiped my card and it said Visa on the machine, when I was using a debit card. The debit card I have is the CIBC Advantage card. This is a regular debit card that includes a visa logo on it to use for travel/online US purchases ect. However it does not work in canada as a Visa. It is in fact not a credit card. Anyways we stood outside in the freezing cold for almost 10 minutes with me holding this pizza trying to get this machine to work. Meanwhile the pizza is getting cold. I mention this to him, and tell him he can come back at a later time when I have cash available. By this time I (7 months pregnant) and my 10 year old son who hasn't eaten since noon are starving! He says no I can't leave it here and come back for payment, and I tell him it must be freezing cold and unappetizing by now, I'll probably want a new order made. He says "ok so you don't want it, I'll take it", and takes it out of my hands. So that was that and he just left us with no dinner. I go in the house and have to tell my son he still has to wait for dinner. He was very hungry and upset. We had just moved into this suite so did not have dishes or food unpacked yet. So I call the store and let them know what happened, and the store clerk tells me he should have left the pizza here and they could have returned for payment. She says she will call him to turn around and bring it back. This is a good 25 minutes or so later, from the time he first arrived. So I say fine, do that. I am desperate to get something to eat by this time, even if it is cold and dry. So I tell my son the pizza is coming back. We wait about 15 minutes more and still no delivery man. I call the store again and the girl tells me her manager is on the phone with the debit machine company. That is all good and well but this is almost 2 hrs after I placed the order! All the girl can offer me is to wait until they figure it out or cancel the order. No offer of any kind of solutin at all! I ask her if I should just call Panago now, since this is a Canucks playoff game night. Everywhere is going to be a long wait for delivery. By this time I am just angry and tell her their customer service is despicable and she giggles! So I hung up with her and placed an order with Panago, so we finally got something to eat around 8:00pm.
The next day after work I call the store and ask for a manager. I speak with her and she tells me theres nothing she could do. Its not their fault that the debit machine didn't support my card. This is a very common debit card by the way. Alot of people bank with CIBC. I tell her how upset I am with the treatment I got and she just barely offers an apology. She acts as if I am inconveniencing her. I tell her how much my family enjoys pizza hut pizza and it is a shame that I don't feel comfortable supporting a company that has treated me so badly. She shows no interest in hearing what I have to say. I am a busy working mom and order pizza once, sometimes twice a week depending how busy I am. She says well the best I can do since this isn't our fault about the machine is offer a 50% of the order ($15.00) credit to be used within a month. I accept this. Thank her for her time and that was that.

So now comes the second experience! April 20, 2011 at 4:30pm. Order #135, Store #27. I call in my order and inform them of the $15.00 credit I have to use there. Hang up the phone and wait for our pizza to arrive. My neighbours have dogs in our yard and I hear barking so I go out to the fornt gate to meet the deliver man. He yells at me that he won't deliver here and these little dogs are going to bite him. I yell back at him and inform him these are not even my dogs. Don't yell at me about it. I will come outside the gate to pay him. which I did. He hands me the pizza and says $15.00 is due. I tell him no, I was quoted on the phone that the total minus the credit was $5.00 and some odd cents. He yells rudely and says NO! You have a $5.00 credit, You pay $15.00! I Tell him No! It is $5 something. He then proceeds to swipe the pizza out of my hands and said "Ok, I'm leaving!". At this point I grabbed the reciept off the top of his bag and read it and angrily point out to him the Total : $5.88 Discount: $15.00. He says oh..oh... I was wrong. Yes he was! I'm shaking by this point. I am just flabber-ghasted that I have had my dinner ripped out of my hands twice in two weeks by this horrid company! I take the pizza back and pass him a $20.00 bill, and he doesnt say a word, just gives me $15.00 back and scurries off. No apology from him. I then went in my house and called the store once again absolutely shocked that a ridiculous incident happened again! I spoke with the manager again and gave her the play by play of what happened and she giggled and said "I will tak to him, he is kinda old". I left a sort of awkward pause waiting for a sincere apologly or anything! And nothing. Just a flat sorry about that. Completely un-caring and very un-proffesional.

So those are my experiences with the Pizza Hut in my neighbourhood so far. I am so upset by this because I and my family love the product, but I can not stand bad customer service. I am blown away that this store is even open considering the poor manner in which it is run. Thank you you you time in reading this email and I look forward to hearing from someone at a higher level than the joke of a manager I have spoken with numerous times on the phone.

Filthy toilets, in mens, womens and handicap toilets. Toilets don't flush, bins are full of smelly nappiesbto the rim, toilet seats wet with iron, floor equally wet of the same, toilet paper all over the place, broken taps. I just can't imagine what the kitchen must be like. Honestly, for an American company...this is really poor.

There are 2 Pizza Hut's within our neighborhood of almost 700 houses. Apparently neither can agree on an amicable resolution to their fight, so, our neighborhood suffers. I've contacted Pizza Hut numerous times over the past 8 years to get it sorted out and even after that amount of time nothing has happened. Apparently Pizza Hut doesn't really care for it's potential customers over the interests of their franchise owners. While I understand having to please them, corporate seriously needs to step up and settle the dispute. The other choices of Papa Johns and Dominoes leaves me not wanting pizza.

I ordered two pepperoni lovers pizzas, one with stuffed crust and one pan, the pizza was hot fresh and ready when i got there the customer service outstanding but the pizza itself was absolutely horrible. My significant other pours salt on absolutely everything he eats and i do mean pours it on, and even he made a horrible face and refused to eat it. So i called and there answer was that it must have been the pepperoni and they had no control over the amount of salt in it, okay, ummmmm replace my pizza, no, refund my money, no, i even offered to bring the pizza back and show them that no one ate it, ummmmmm no. What am i missing here????? Besides my $26.00 and dinner.