i purchased a large pizza surpreme. 2o wings my wings were raw in the middle and my pizza appeared to be thrown together.

To whom it may concern:

I am the mother of Robert Banks who was involved in an incident on November 01, 2008 at the Newport, TN Pizza Hut located at 802 Cosby, Hwy. I am writing you because I feel my son was treated unjustly.
If the managers at Pizza Hut had done there job, my son would still have his. The managers Matt and Cathy allowed an employee, Randy to come to work drunk, smelling like alcohol, yelling at not only the managers but other employee’s, and disturbing the customers at the counter. In my opinion, if they had fired Randy or told him to leave at the beginning, the problem would have been solved. The manager Liz and another person named Lisa told me by phone that none of this incident was Robert’s fault in anyway and yet he was fired. Matt, also a manager said that if it was up to him, he would bring Robert back immediately. They said Robert did everything possible to get Randy to leave him alone. My question is, why was Robert fired over something that management should have taken care of the first time when Randy came in smelling like alcohol. Randy clocked out went to the hospital and later called back to work wanting my son to come pick him up and Robert told him he couldn’t because he was working. Then Randy talked to a manager and the manager sent an employee to pick up Randy and bring him back to work which was asking for trouble. Who know's, that employee may have still been on the clock when he or she went to pick up Randy. Robert was defending himself after Randy hit him with his chest. Randy fell down when Robert pushed him because that’s what drunks do. Maybe you should have fired your mangers for bringing Randy back to Pizza Hut and not intervening to prevent the altercation when Randy came in twice starting trouble.

Concerned

Theresa Banks
1524 W Hwy. 25/70
Newport, Tn 37821

For questions or answers you may have call:
423-623-9370
423-608-0920

Ordered online. Order arrived after 40 minutes, it was barely warm. Two of the side orders looked as if they had been interfered with. Barbecue chicken pieces, one of the pieces looked as if a huge bite had been taken out of it, the same with the breaded chicken strips. What it looked like was somebody's leftovers.
phoned outlet to complain and request a replacement. Was told first of all that what we described was impossible, i.e inferring we were lying. Then we were told it was unlikely. Had to repeat ourselves a few times before we got an agreement to send out replacements. For which we had to wait another half an hour.

I'm sticking with Dominos from now on, never had any problem with them.

Just had an extremely disappointing visit to pizza hut. On my previous visit to the same restaurant some friends were treated with racist discrimination by one of the staff before we arrived. Did not pursue my complaint at the time. Tonight the starter arrived after 30 minutes together with the pizza! There were 8 other customers! Minimum cheese on pizza. Was supposed to be a supreme. Nothing supreme about it! Very much doubt if the cola served was actually Pepsi as advertised. Won't ruin another evening eating at pizza hut.

I had a 3 topping pizza delivered to my home on 10/23/08 from Pizza Hut. It was the worse pizza we ever had to date. I told the order taker [ before placing my order tonight] that the last pizza we got from there was to dry and had very little sauce. I ask for more sauce this time, but I got even less. The crust was old, hard, dry as a board and the worse to date. I do not understand cause when we first started ordering there the food was great. Very Unhappy, Teresa and Scott Ritter