The restaurant was dirty. Salad was not fresh, but I have to admit the pizza we had was the worst ever. We had a thin crust meatlovers pizza. The crust was awful and the grease from the topping just floated on top of the crust. I can honestly say that this was the worst experience I have ever had. Also before I order another pizza from pizza hut, I will just go to the marathon station and get a hunts brother pizza. We were told that pizza hut is using frozen crust. Well you should think twice because degorinoes frozen pizza is better that what you are selling. Sorry, but you just lost a three time a month customer.

We ordered pizza Sunday May 15th @ 5:oopm The $19.99 special. One pizza they delivered was the wrong toppings. We called and asked that they just refund us for the one pizza. We asked when the delivery girl went out that she would just drop the money by. It was to late for us to eat another pizza. The young man who answered the phone was confused so we asked for the manager. A young lady came on the line and just kept insisting that we would have to come be right away to get our money back. We asked for corporates phone number and she hung up on us. We called back and got corporates phone number. We stayed on the line from 7:00pm to 7:45pm with just no response. We then emailed corporate and today is Thursday the 19th with no response. We gave our home number.

It's disappointing because we have ordered many times, gone there with a crowd, had our children's parties and we are treated like this.

This was the worst; first the server came to the table; are you ready; than drinks came one straw (2 People); no tableware; no sugar( forgot to order). Salad and bread strick come; no fork; asked and had to ask a different server for tableware wait time; well my pizza there and no tableware how was I to eat by salad with my fingers I guess. Finial got a fork; after we were done; she comes back and ask if we had enought sugar; drinks are done. She takes the check and goes on break and never comes back after waiting 25 mins, because there is no one to ask. found the manager and talked to him; he say I 'll talk to her and he was sorry about the experiecne. We also waited appox 20 min for orders to be taken. I like your food ; but I will not go back for awhile due to the long wait and no tableware; and the lack of communition of the servicer for not letting me know she was going on her break and having another person take over for her; and the manager was not very concern of my feelings. I do not know the servicer name; she did not ware a name tag. I guess that so no one will be able to name her. The table was very small; you could not really order a large pizza and have it place on the table ; with drink without something getting spilled or falling on to the floor. I think that dining out is a speacl evening; and with the cost I would like it to be enjoyable for myself and husband; and this was not enjoyable; the dinner from Hell.
I hope you are able to do something about the poor service and manners of Pizza Hut.
Ginny B
Ford City PA.

TO WHOMIT MAY CONCERN:

I'M WRITING THIS LETTER TO INFORM YOU THAT ON SUNDAY, JUNE 8, 2008 ME AND MY FAMILY WENT TO PIZZA HUT. AND WHILE WE WERE THERE WE HAD TO WAIT ABOUT 15 MINUTES TO BE SEATED. AND THE ONLY REASON WHY WE WAS ABLE TO SIT DOWN IS CAUSE WE ASKED THE YOUNG LADY WITH NO NAME TAG ON COULD SHE PLEASE SEAT US? AND THAT WHEN SHE TOLD US YOU CAN SEAT YOURSELF. AND I FELT THAT WAS RUDE. AND THEN IT TOOK HER ABOUT 15 MINUTES TO COME BACK TO TAKE OUR ORDER. AND THEN WHEN WE GOT THE PIZZA 25 MINUTES LATER THEY HAD FAST COOKED IT. AND THE BOTTOM WAS REALLY SOFT. AND THAT WE ASKED FOR EXTRA SAUCE CAUSE AT CERTAIN PIZZA HUTS THEY DON'T PUT ENOUGH SAUCE ON THE PIZZA. AND WHAT IS PIZZA WITHOUT SAUCE. AND WHEN THE YOUNG LADY CAME BACK I WAS EXPLANING TO HER WHAT WAS WRONG WITH THE PIZZA. AND THAT WHEN SHE SAID I NEED TO GO AND GET YOU YOUR BILL. AND I TOLD HER WE DID NOT EAT THE PIZZA CAUSE IT NOT COOKED RIGHT. AND THAT IS WHEN SHE WENT AND TALKED TO THE MANAGER (ERICKA). AND THAT PIZZA HUT LOST A LOT OF CUSTOMERS YESTERDAY CAUSE THEY WAS SO SLOW. AND PEOPLE WAITED ALONG TIME. AND ALL EMPLOYEES SHOULD HAVE ON NAME TAGS. AND NOT ONE OF THEM HAVE ON ONE YESTERDAY. AND THEY TAKE TO LONG TO CLEAN UP CAUSE THE TABLE WAS LEFT DIRTY TOO LONG. AND WHILE I WAS AT PIZZA HUT I NOTICE THAT ERICKA THE DID NOT WASH HER HANDS AND SHE WAS MAKING PIZZA, RUNNING THE REGISTER AND ECT.

On May 26, 2008 I phoned in my order using a coupon for a large pizza and a 2-liter of Pepsi for $14.99. Upon arriving to pick up my order they gave me a medium size one, I said that it would be ok, here is my coupon. Here is were it got ugly. The shift manager "Richard" said I cannot use your coupon for this size pizza it will be $17.99 "give or take a few pennies". I said you are kidding? I was willing to accept the smaller size, but I was not going to pay more than my coupon amount. Why should it cost me more for less? When it was their mistake. Then to top it off "Richard said, "well do you want it or not? I said, "You know, I don't think I do." Then I drove across the street to Sonic.