Hi..i, m Reena..Glad to inform that i', m really impressed with the service staff of pizza hut sri petaling..If i'm not mistaken, her name is Farah..During 27 march 2011, my family and i make a take away order from this store..
that store was quite busy at that moment..Even though there's are a few customers who line up to make their order and eager to know about the latest promotion by pizza hut, she still give such a good services and briefing to the them as well, like the best choice of the promotion pizza and also informed to customers about how long they have to wait for their pizza..she also suggest the other side order to the customer..in the meantime, she offered me a glass of water although i didn't request for it as she saw me waiting for my pizza..she is such a nice and kind girl who always keep smiling and give a great greeting towards the customer who entered that outlet..thank you for the great services and i have no doubts to visit this pizza hut restaurants in the future..

There was two employees working the whole restaurant, one was making making the pizza and also working the cash register, the other was serving drinks. I know this because this is what they told us. When we walked in there was not any pizza on the buffet, just empty pans. Of course I was expecting pizza out any minute. We sat down got a small salad and waited on the pizza . Well come to find out, everyone else was also waiting on the pizza. I ask when more pizza was to come out and that was when I was told there was only two people working today and didnt know when the pizza was coming. We waited approx 45 min and still no pizza. My Wife and I decided to pay for our drinks and side salad and go somewhere else. Got to the register and we were charged $14.98. WE WILL NOT BE BACK TO PIZZA HUT.

While eating at a local Pizza Hut, my waitress failed to write down my order.

Then she did not even bring my drink to the table, but instead, I had to eventually go to the back and get it myself after about fifteen minutes.

When my order did finally come it was wrong because of the fact that the waitress did not write my fairly detailed order down on her pad.

I then had to wait even longer for my correct order to come out. That frustrated me even more.

I could understand if the restaurant was totally crowded with customers. But my friend and I, along with one other table of two, were the only people in the entire restaurant. Poor service leads to an inadequate number of customers and I believe that is where this Pizza Hut is headed.

I ordered pizza for my kids several weeks back, as I have done numerous times since moving to graham in 2000. The girl taking the order was nice & stated delivery would be in 45mins...it took 58 but it was average time for that particular delivery. I opened the boxes after the guy left & I was satisified with the 1st 1 but when I opened the second box to serve the kids this pizza lookd terrible. It looked as if they had taken different pizzas & placed them in as good of a circle as they ould & put cheese on it melting it so it stuck together it didn't work...the pizzas were cold in the center. I called the manager he told me his name was dale & he didn't kno what happened I said well me either & I told him I order frm there qite often he sounded pissed askd me if I wantd them to bring me a difrnt one but I said no because it was late & plus with mee feeling an attitude I didn't want spit or anything else on the next pizza he would have had delivered. I decided I would just take the $10 credit he offered. Wks wnt by I was workin late my kids ordered pizza frm the same location it was fine they had no problmes & frm what I could see from the left overs it was to their liking...last night I called to order pizza for them because I was sick...i placed the order again the girl takin the order was nice...i reminded her of the $10 credit & she put dale on the phone...he insisted he did not have that conversation with me needless to say I cancelled the order. It's not the money! Ihave the money to pay for it but I felt he owed that to me! I took pictures of that pizza! I called him I even have my bank statement where I paid for it he agreed to give me credit then got an attitude because of the way his staff & himself delivered my product & customer service. Last I checked the success of such a business is about pleasing the customer but oh well who am I to complain? Oh yeah I'm a paying customer that's who! (i am submitting this frm my cell hopefully I can come back later & upload the pics of that pizza since I cnt from here, if not I'll submit a continuance for this complaint)

I called them for the $10 special but since I wanted thin crust instead of thick or pan it was 2 dollars more, then I had my friend call on his cell and they said the same thing about thick crust. Then they charge me 2.50 for delivery AND they want me to tip the driver. They keep the 2, 50 so they get 4.50 extra on your order and the driver gets no tip because I dont know anyone who will pay twice for delivery. This has got to be against the law its classic bait and switch advertising and they are killing thier delivery drivers because you know they dont pay them whie they are sitting around at the shop.