Poor Service! That too, shedding off all professional ethics... Never expected from Pizza Hut! Three occasions, my family was forced to leave Pizza hut due to delay in service... And we totally felt un-attended. Early Morning 3 AM, we visited Pizza Hut, Abu Dhabi (Khaleefa Street) and ordered for Meal-for-6 and waited for around 30 minutes... the waiter rushed at us and served the Pizza just like throwing discs and made all of us mad... There were just two waiters (of course not my problem) and they were shuttling between customers (Good spirit!), but at last when they come to us, they should show some manners, isn't it?

Second, inside Abu Dhabi Mall, we waited for 20 minutes, the manager gave us the menu after 15 minutes and then no response... We left without taking Pizza to the nearby chinese restaurant...

Third, We ordered Pizza for our Company get together and to my surprise the Pizza delivery boy delivered it to the wrong person who paid the amount and collected the pizza (Smart Guy!)... Pizza guy, when contacted told me that he indeed "missed_called" me and since he didn't receive any response, he "thought" that somebody standing next to him may be the on who placed the order...

I talked with Manager and Supervisor but no use!

My family ordered 2 pizzas from pizza hut on 11/11 at 940pm. We were told they would be ready in 15-20 minutes. My daughter went to pick them up. When she walked in they said they were closed and she said she was there to pick up. They told her our food was gone because (get this!!) some people had come in and wanted free food and went behind the counter and ate our pizzas. She just said wow and walked out and we will never deal with pizza hut again.

I ordered a pizza by phone around 6:00 p.m. and told them I would pick it up around 7:30. I live about 45 minutes away, but needed to go grocery shopping. I was running late and called them at 7:30 and told them I was running late , but would be there shortly. The gentlemen said that was fine, it was waiting for me. I got there and there was no pizza. They tried giving me a personal pan pizza instead of the large pan pepperoni pizza that I had ordered. I told them that was not my order so they pulled my order up and it said large pan pepperoni pizza. They 2 guys ran around for about 5 minutes and said I guess they forgot to make your pizza. The personal pan was for another customer named Tracy. They came back another 5 minutes and said we did not forget to make your pizza we are out of pan crust. I kindly said thank you and walked out. On the way home I got madder and madder. My son is autistic and for most people who know some autistic kids only eat 6 to 10 kinds of food, unfortunately pizza hut pizza is the only one my son will eat. I order any where from 3 to 5 pizzas every week from this pizza hut in Bastrop, Texas because I work in that town. Well anyway I called back to the Pizza Hut and asked to speak with the manager. She got on the line and said she gave my pizza to the wrong Tracy and that they were not out of pan pizza crust. So I told her your two employees just lied to me because they did not know what happened and she said "YES" they did not know what to tell you. She never apologized. So a another girl named "TRACY" paid for a $3.00 pizza and walked out with a $15.00 pizza. She said "YES". The problem is this is not the first time they have done this to me. They gave my pizza to another girl named Tracy when I ordered there a couple months ago. The bad part was the manager was rude about it and I told her this not my fault this was done. This manager about a month a go I ordered a pizza and I wanted a tea to go, so she handed me the cup to make my own tea. They didn't have any customers in there and I always place my order to go to take home. I will never, never walk into the Bastrop, Texas PIZZA HUT again. I will have to drive an extra twenty minutes out of town to Giddings, Texas, but at least they always get it right. I hope people in the real world when they make a mistake can own up to it, instead of making the customer feel like they did something wrong. I don't want anything out of this. I just want to let someone know that it did hurt my feelings, but at least I can take the blame for my own action.

Sincerely,
Tracy Lambert.

I called to order dinner last night. The total came up to 27.07. My husband reminded me to mention that we had 50 dollar bills so I asked if the delivery guy have extra change on him. The woman told me very rudely, "No, he can only have 20 dollars of change." I hesitated, "Well, OK then. Thank you." She hung up before I can finish the sentence. I told my husband what happened so he called Pizza Hut back and asked to speak to the manager. The woman wouldn't allow him to speak to the manager. Almost every time I call to order from that particular Pizza hut on E. Memorial Blvd in Lakeland, FL I get some rude employee. So, I ended up ordering dinner from Domino's Pizza which only took thirty minutes, where as Pizza Hut would have took an hour and an half to get my delivery. I think Pizza Hut has great food. I just don't like how rude they get on the phone!

The Driver (Curtis) was driving too fast on Whiskey rd at the Kroger when I was attempting to cross the street. When I got to the Pizza hut at Whiskey rd I attempted to tell the manager about the incident and was told by Curtis " that I should get the Fuck out of the store". The managers instead of apologizing told Curtis to "come on". I do not think this is the right way it should have been handled. I live on Whiskey rd and walk to the store frequently. I do not what to worry about Curtis's driving or his bad attitude. Should your driver be cursing at people who are concerned about crossing the street? Are your managers not train to handle the drivers? They allow him too talk for the company and said nothing too me while Curtis threaten me. I know this isn't the policy of most pizza delivery places. There is insurance problems involved with this. I may be one citizen but I will tell everyone I know about Curtis and Curtis's behavior.