I purchased several christmas gift cards at a Walmart in Yuma, AZ. Somehow, the intended gift cards that were mailed to the same individual were never received. I had a receipt with confirmation numbers on all of them. The gift coupons were from Walmart, Kohl's Department Store, and Pizza Hut. It is only Pizza Hut who refused to reissue me a new card, and kept claiming the confirmation number I had on my receipt never existed. Some barely speaking English Pizza Hut employee in the US, took down all of the information and promised to call me back within 3 days, it never happed. Then, somehow my complaint got rerouted to the Pizza Hut company in Australia! Again, I called the US Pizza Customer Service, quite simply, was told Pizza hut policy for lost or stolen gift cards is written on the back of each card. You lose it, or it is stolen - tough, you won't get another one.

I would like to bring to attention that the manager has drivers imprint Credit Card Numbers into the delivery receipts by rubbing it onto the receipt which is illegal which I did bring to the attention of the driver and manager.
I did not have a problem with showing my card or any other I.D. required to assure that I was the person ordering.

I am writing this complaint about my experience in Pizza Hut, Queensbay Mall Penang on the 4th of Jan 2011. Windows were so filthy we had no view of the outside world, literally blur from inside. The pepper and cheese condiments were so dirty it was rusting and molding. Tables were not cleaned despite restaurant being empty. Manager Kamarul was rude n clueless when asked if they had any chili flakes, his reply was “I Don’t Know”, I don’t expect that from a store manager. We were not greeted when we arrived, had to look for my own seat, wake up get attention of staff for menu, food was served and we didn’t have plates or utensils to eat. Other customers walked in and sat there waiting for someone to walk pass. It took pizza about 35mins to arrive despite only two tables occupied at that moment. Staff were new or either just thick cud not comply with anything and seem not bothered we were there. I had always been a fan of pizza hut but this experience I had was horrible & upsetting. Very high standards have been set by your company I am pretty sure about it, but your employees and manager fail to comply with any of them including the manager !! I am filling in this feedback form to highlight what has happen. Me and cousins were shocked with what had happen we have never experience something like this ever in Pizza Hut it felt like sitting on a roadside hawker stall in Penang road saying that we would have got better service there. I hope someone in charge would take action or further investigate what has happen. I did fill up a feedback form at the store and submitted it to the manager. I asked for the suggestion box but he said we don’t have one just leave it on the counter, I am sure he would have thrown it away.
Email : [email protected]

Thank you

DJ

3 Indian workers including manager were unbelievably incompetent. A 2-4-1 on main meals voucher brought us to the restaurant. After asking the manager several times whether the voucher was valid for sharing platters he said yes and then when it came time to ordering the waitress very rudely told us that we were not entitled to that option with the voucher. We then changed the order to 2 pizzas and when she brought the food she brings the platter as well. After telling her we didn't order the platter in the end she very loudly tells us off and claims it was our fault for not explaining clearly and refused to take it back. After a bit of arguing she said she would speak to her manager and never re appeared. At the end of the meal when we had 1 pizza remaining, we asked for it to be taken away, the rude waitress brings us a box and hands it to us and walks off, expecting us to put the pizza into the box. Worst experience ever! NEVER go there!

burnt pizza when it was del .they did relpace it 4 another burnt one never again from PIZZA HUT.