I had my daughters party at pizza hut dartford today, i had booked this two weeks ago. We arrived and stood waiting in the doorway for 10 mins with no signs of any member of staff.
I noticed a table set up with ballons etc so took it upon myself to just take it that it was ours, and it was.
After sitting waiting for a further half hour with still not being acknowledged i went over to the entrance where there was now a member of staff. I explained we had waited, the kids were excited so had seated ourselves and would someone be over to see us soon (its a party and the kids parents are picking them up now in an hour and half).
The waitress came over 5 mins later and took the drinks order, our drinks arrived pretty quick (well half of them at least) 20 mins later no one still hadnt come over for our order (it wasnt busy) so i decided to take the orders myself (writing in crayon on the back of the hat supplied) i then took it to our waitress and said heres our order.
I had to keep requesting bowls for the kids salads, when they got them they were so hungry they pigged out on that so by the time our food arrived (it took ages) they wernt very hungry so wasted most (which was good as by now we were running out of time and we had ice cream and the birthday cake do to yet!! we basically had 40 mins to have our salad main and dessert.
As no attention at all was being paid to us, we waited so long for refills that the kids were moaning so i went and filled them my self.
I also had to make a few requests for the ice cream bowls.
I would not recommend having a party here, you will not be able to enjoy your time as you are left running round filling drinks finding bowls, cuttlery and wait ages to be served.
when the kids started getting boystrus i must admit i was so cheesed off i let them run rings round the place