In June 2007 I bought an Audi A4 from Planet Auto Mall with 60, 000 miles on it. I have taken my car to be serviced at Audi. In February of 2008 I had a low coolant light. I took the car in for service and asked for it to be checked. I was told that a Planet Auto Mall had worn out and would be needing replacement for $735. Two weeks after having this replaced, I had my car die on highway immediately after the check engine light beamed on. I took the car back and due to extreme heat, my head gasket blew, destroying my engine in the process. I had no warning light and my temp gauge never once even fluctuated. I was quoted $6, 500 for a replacement engine. I signed off on the repairs.

Two weeks later I went to check on the work and was told the Turbo needed replacement for $800. Five weeks after this I received the call that my car was repaired. I retrieved my car and found the leather of my passenger seat completely ruined. The next day my check engine light came on. I returned the car. I was informed the 2 coils had blown. After many lengthy phone conversations in which the dealer blamed me for all the problems, and constantly talked down to me I was finally able to get the car repaired at no cost.

Two months later the other two coils went out. I found this is a common problem in the A4 and there was a recall. Audi USA informed me that my VIN number was not involved in the recall. Another trip to the dealer at a cost of $350. Six months later my clutch went out $600. I have taken this to a local mechanic recommended by a friend. The mechanic has found many missing bolts connecting the engine to the car, and found the fly wheel not connected back to the engine properly. This caused the fly wheel to warp $800. Audi has denied any responsibility, and refused to help in any of the repair costs caused by their neglect in installing the new engine in my car.

After all the towing, car rentals, repair cost, time wasted dealing with the car I have spent over $10, 000 in less than a year. This does not even include the interest on the loans I have had to take to cover the repair costs.

when you buy a car and get an auto loan through this company, pls be careful about further surcharge fee and the total original borrowed amount, which may be sharply different from what they tell you.