I completed my 2 year contract and since I wasnt using the service enough to justify the $99 monthly charges I asked to cancel it. The girl at the desk said the owner, Luis, was out of the country with his wife Jody. I was given a phone number ... didnt work...was given an email...still have the rejection email stating that it wasnt valid (Both phone number and email address were on the business card at the desk). I was also told that no one else could possibly help me. For the next 2 months they reduced my charge to $49.50...makes no sense since my contract stated $99 gave me use of all locations and all facility equipment. Coming up on the second month and finally having the time to deal with it I contacted the location...no answer...contacted another location owned by same owner...no answer...(Keep in mind that this was 11:20 am during a normal business day where they open at 9 am) Finally I call the corporate office and leave a message. After that there was never another option to leave a message and any number they sent me to was "unavailable" SOOOOO. I did what you will have to do if you wish to cancel your membership! Called my bank and cancelled the card and now I am in the process of posting this anywhere I can find a spot as well as the BBB. (Did I mention they are not a member of the BBB and they have numerous complaints that are unresolved? Check for yourself)