Well, like the rest of you, I too have been entangled in this company and whilst GBP86 is not the end of the world, I hate that I've been taken in. I've gone around in complete circles for a while now but my bank has finally given me some thing a bit useful.

I have the telephone number of the 'company' which took my money. They are based in BC, Canada 001 778 282 8099 and the answering machine (of course no one picked up) mentioned TV DVD.

I'm at the point of giving up and wish I knew these site existed prior to my purchase...goes to show you...cheap is not always a good deal.

Good luck!

I wish I had found this complaint site a week ago.
I ordered the complete series of NAKED CITY. From reading the complaints about this company, if I ever get the dvd's, they will no doubt be questionable.
Is this company related to DVDDONKEY? I ordered the compete Route 66 series from them a couple of years ago. They finally came...after about a month.
Mailed from Canada, they were obviously copied off of tv...nick at nite was often seen between breaks. However, they did seem to be in chronological order and except for three shows were playable with ok visual quality.
What kind of action, if any, can be taken against PlanetDVD?

Bruce

On April 6th of 2009, I was on Ebay... found the website for Planet DVD (www.PlanetDVDstore.com)... went to the site... registered and ordered 3 complete DVD Television series (The Wonder Years $39.95, The High Chapperell $59.95, Malcolm In the Middle $49.95), paid online via my Mastercard... I was sent on April 6th, an email from, [email protected], that my order was received and being reviewed for processing... On April 7th, I was again sent an email from, [email protected], that my payment had been received and my order had been processed, and being sent to the fulfillment dept. and shipped, that I could expect it in 10-14 business days. On April 8th, I was yet again sent an email, but this time from, [email protected], stating how great it was for me to order from them and they gave me an Order number and the Order amount of $176.82. They said and I quote "Statement on your credit card would appear as ultimatedvdserie". They said if i had any question regarding the order, do not hesistate to "reply me with questions". The English writing was a clear indication to me, that something was up... It stated that I should receive the Order in 8-12 days... anyway On April 23rd, I received another letter from, [email protected] again... stating "You have received this notification from us because you are a registered user or you or some other registered user requested some information for you from our store"... it also said that my order had been shipped... gave me 9+12 day del. info... then at the bottom of the letter gave me the info that it will be delivered in 10-14 days... They also put "VERY IMPORTANT NOTE: If the Post Office is unable to Deliver your package, they will HOLD your DVD's at the nearest Post Office for Pick-Up. A Notification will be left or you can check the DETAILED TRACKING for updates".
I received 2 packages from Qingdao China via EMS, on April 28th, with tracking numbers on them both, but no customs forms ... The original office either name or location is in Chinese. It was listed on the EMS document on both boxes as a "Gift/Accessory", therefore Austrian customs would not open or hinder it in anyway... The value on both packages was listed under $12. One package was sent to Austrialia first... What had happened, and I am guessing is that someone in the "sales office" in the USA, sent the info to their contacts in China, The "Contacts" in China got my address wrong, and the package went to AUSTRALIA(stamped on EMS sheet on 19th of April), the postal office(s) there in AUSTRALIA put in big black word "TRY AUSTRIA", and I received the packages on the 28th of April per date stamped by the Postal office here in Austria. I was shocked to know that first I was receiving something from China... as I normally get online things from Amazon USA or U.K. or Ebay from people that I have dealt with in the past, and I have a history with... This one time I went onto this site... I thought I was receiving DVD's from an American outlet... I was shocked to see it was China, and I looked at the product... and knew instantly that I had been taken "BOOTLEG" city... television broadcast from Hallmark television channel 9... stayed on the disks from High Chapperell... and at the end, the announcer would announce the next show... as if I were watching t.v... 1 episode did not work at all... and I have not looked at the other 50 disks... The onther series are the same RIP OFF BOOTLEG copies made diretly from television... Miraculously the payment has not been debited to my Mastercard as of May 2, 2009... I will call my credit card company bright and early on Monday morning to reprot this... and hopefully I caught it in time... I have no charges off my credit card yet... But to think that they now have my CC number and access code to the credit card is scary to say the least...
Shelia Reiter

Total Fraud. Never received anything and no reponse from emails questioning where my order was.

I ordered 2 complete sets of DVD's from Planet DVD-- they did not work. I was supposed to be able to return them within 15 days, but there was no address. I think they were sent to me from China. My emails have gone unanswered and there is no telephone number to call. My next step is to contact the BBB.