Hi, I order the set of dvd's called HIGHWAY PATROL, I got the dvd's and on the box it stated HIGHWAY PATROL but inside was Highway to heaven. I called them and e-mail them and was promised a set of new dvd's quess what it never happen, I tryed to contact them with no results. Don

MY CREDIT CARD COMPANY GAVE ME A PHONE # FOR PLANET DVD (616-675-2163). IT RINGS & RINGS---FINALLY GOES TO A V/M WHICH SAYS THEY ARE CLOSED & DO NOT ACCEPT MESSAGES.

I SUBMITTED A COMPLAINT TO THE BETTER BUSINESS BUREAU, HERE'S THE MESSAGE I RCVD.

This message is in regard to your complaint submitted on 9/2/2009 9:11:19 AM against Planetdvdstore.com. Your complaint was assigned ID 7973993.

The Bureau has decided to close this complaint and note that the business did not respond to the complaint.

This company is doing business under several names, DVD Mania.com, DVD Mania, LLC., PlanetDVDStore.com. Information in Bureau files indicates that this Internet based company is located in Grand Caymen. This company has not answered complaints brought to its attention. The Bureau has been receiving numerous complaints stating that they have paid for DVD's and are not receiving them, that products the company sends are pirated and not legal, some DVD's are shipped from China with poor quality and not viewable, the company does not return emails, the company does not abide by their terms and conditions, refund or guarantee policies. The address the bureau has identified as associated with the company is: Domain, Administrator [email protected] Box 10518 A.P.O. Grand Cayman, Cayman Islands B.W.I.

This complaint will be reflected on the company's BBB Reliability Report with the following language: "The company failed to respond either to the consumer or the Bureau to the complaint(s) filed."

Please feel free to contact us with any further questions.

Regards,

Dona Morgan
The Better Business Bureau

I bought western bonaza and they promsed me 3 movies and there wasnt any, some of them wouldnt play and some of them were dubbled I did get a response to them but they have yet sent me what wouldnt play, they were tapped from the tv land most of them I have about 6 so far that will not play

I place an order June 10 and my payment was immediatly taken from my credit card. I have yet to receive any DVDs that I ordered and it is now July 15. I have tried numerous times to contact Planet DVD and they do not have a phone number. You can only submit an email. I have emailed them 2x and was told in the first email that my order shipped and I have yet to get it. I emailed them a second time and no one ever emailed me back. This website is a scam. They are very fast to take your money, but you cannot contact them via your convience, it is by their convience.

I ordered the complete set of secret agent man aka danger man, which are 18 DVDs and marketed in the US. What i received was 13 pirated copies all bundled in paper sleeves in one large plastic case with hand labeled cd labels(eg 1, 2, 3. When confronted, Kathy from support desk mentioned and i quote
Please keep in mind an Official DVD Collection has never been released for this series and what you recxeived was a Collectors/Fan Version" which is guess is thier companies way of say illegally copied material.
The label on the outer case clearly states 18 DVDs but the Chinese pirate only included 13.
I havew the option after several e-mails of returning it to China registered mail at my expense to get a refund less their postage.
All in all, i get to pay twenty hard earned Americxan dollars for nothing but a cheap attempt on Planet DVD Store to make money selling inferior and illegal merchandise.