On the 25th of Sep 2008 I accompanied my boyfriend to the Planet Fitness branch in Claremont in order for him to cancel his contract. He was asked to submit his request in writing which he then did, and handed to the person at the desk who assured him that it would be dealt with. Two months later – PF is still debiting his account.

On Saturday 8 Nov when we went to PF Claremont to inquire about why PF are still taking money out of his account the employee at the front desk handed us over to a male employee who upon questioning identified himself as the branch manager. His attitude left much to be desired from the very beginning, talking to us in a very impatient tone like we were wasting his time and interrogating us about whom the cancellation letter had been handed to and when it had been done.

Annoyed by his rude behaviour I asked for his name (Apparently they do not wear name badges at this branch) to which he replied Peter. I then asked for his last name, to which he replied “Parker”. When I laughed at him and told him that Peter Parker was Spiderman his tone became very aggressive and he insisted that his name was indeed Peter Parker. My boyfriend then wrote another letter to cancel his gym subscription, and “Peter Parker” signed it as proof of receipt on behalf of PF. My boyfriend included HIS contact details and NAME. AT NO TIME DID I GIVE THEM ANY OF MY OWN PERSONAL DETAILS!

This morning (10 Nov 08) I called the branch manager at Claremont branch (Grant) to find out if there was indeed a Peter Parker working there, he confirmed my suspicion that there was no one by that name employed at his branch. I then related the incident to him, giving him a description of the employee as well as the name of another employee that had been watching the incident. He then proceeded to try and SELL me a contract before promising to get back to me. I then gave him MY contact details. A minute later I received a call from PETER PARKER who assured me that the issue had been sent to Admin. When I questioned him as to why the manager didn’t know who he was, he spun me story about being from PF Head Office, and that he was simply “filling in” at this branch. Clearly his manager had given him my contact details and was helping him cover up his LIES!!!

I then called PF head office and was told that they have no one by that name working there. I was also told that no one from HO would be working in a branch on a Saturday as this is not standard operating procedure.

What is going to happen with membership fees that continue to be fraudulently taken out of my boyfriends account? What is going to happen to Spiderman when we eventually find out his real name? Is Planet Fitness going to deal with him or continue to let him treat clients the way currently is? Because clearly his manager at the branch has no intention of taking disciplinary action against him.

In August, Planet Fitness tried to charge me $10 for my monthly membership dues. However, because I recently received a replacement credit card, the transaction returned 'invalid'. Thus, they didn't receive payment in August. And, they were charged a $10 invalid account fee.

Planet Fitness did not attempt to contact me for a new card number. They didn't call me- they said they wrote down the wrong number? They didn't mail me a letter- they say mailing letters is a waste of money. And they didn't cancel my membership- they kept trying to run the same credit card number for the next 5 months!

During the 5 months they were unable to charge my account, I continued to use their gym. No one ever stopped me at the front door and alerted me of this problem. At this gym, you have to tell them your member ID number before entering- no one ever told me they needed a new credit card number.

At the end of the 5 months they told me I had a $10 balance and that they needed my new card number. I gave them the new number and they charged me $50 for the past 5 months plus an additional $60 for the invalid account fees!

I called the owner. I told him I didn't know they needed a new account number and I didn't feel responsible for the $60. I explained that I was using their gym the whole time and nobody told me they were having an issue with my account.

The owner agreed to reimburse me $30. He said he'd only pay for half of the invalid account fees. He said it was half their fault for not telling me, and half my fault for not noticing the $10 being subtracted from my checking.

I explained that I have a joint account. I explained that there are no notifications from the bank when a company is unsuccessfully trying to use an old card. I explained that he was notified every month when the card wasn't working..he wasn't receiving funds...AND he was being assessed fees.

I explained to him that while Planet Fitness knew there was a problem, I was never notified. And I believe that any consumer is going to wanna be contacted IMMEDIATELY if there's ever an issue with their credit card or checking. This is very serious, and Planet Fitness just kept running the card while not making any efforts to notify me- even when I was entering and exiting their gym.

Despite this, the owner maintained that it was just as much my fault as it was Planet Fitness's. So I told him i was going to file a claim with my bank.

The owner said if I filed a claim that he would cancel my membership. He also said he would not even reimburse me $30. Of course, he MAILED me a cancellation letter!

I hope that if you're still reading this that you will not give this owner your credit card number. This owner owns both the Plano and Dallas locations. He's obviously not going to take full responsibility when his staff mishandles your account.

I have tried several times to cancel my membership and they continue to bill me. I have used the gym once. They keep billing me and say that I have to pay the balance before I can cancel . Ridiculous.

Staff RARELY enforces the 'no cell phone' rule and african american members NEVER wipe down their equipment after use, staff says NOTHING. I shouldn't have to clean up after those dirty pigs.

Cancelled membership in writing in Sept 09, still was billed oct 09, hand delivered another letter in Nov 09, the manager called me with an attitude, said there was no record of me canceling my membership. therefore he was not going to cancel and said i don't care if you don't pay, then the jerk says "we will take you to small claims court and we always win". I cancelled the card. and disputed the charges. This manager has no people skills, was rude and unprofessional. instead of trying to rectify the situation, he chose to be unprofessional. has anyone else experienced this problem? if so, contact me.

also just read, that planet fitness in connecticut was charging a dead mans card for a year for membership.