Planet Fitness should practice what they preach, no judgement ha.

I was told I couldn't wear a bandana on my head while I was surrounded by guys with baseball hats. I'm a performer and get around the U.S. I have long hair so to try to work out without a bandana would be impossible. No judgment, what do you call that, as long I live in the U.S. know-one is going to tell me what I can wear and what I can. I didn't want any part of this and upon leaving I was asked to cancel my membership.

This is suppose to be you can cancel anytime. I have been going there
for a yer and half and paid an extra 10 a month for the tanning, and
the tanning bed does not work well at all. They charge my bank acct
directly and i had a new card issued and did not know they couldnt run there payment so i ended up having to pay all these lates fees and
asked to cancel they say you have to send in certified letter. I have sent 2 letter regular mail and have gotten no where. I have been in they say i have to deal with them i asked to change my plan i have to deal with abc. Here is it about 6 mths later and still paying for something that i dont use at all. It is very hard for me to get to the
post office during the day to send certified letter, there should be other options.

I agreed to the 3 month program with the gym with the agreement from the very start that at the end of the program no further charges would be made to my account.At the end of the program I was overcharged $200 the cost for each month of training. The trainer in charge blames management for the overcharge to discuss the problem with him. Management claims it was Jack who wrote up the contract wrong and that he is actually saving me $200 extra dollars that I would have been charge.The training was from06/13/07 to 09/13/07. My private trainer advised me of my last session and bid me farewell but the people in charge want to force me into taking an additional 10 sessions for the mistake that they blame on one another. I have been unsuccessful to make an appointment or talk to anyone to explain what is wrong why can I not get a refund.I was happy with the training and I would've gladly rejoined in the future, but the taking of my money and been forced into something I did not agreed to is out of the question.

Gym charges are $15 per month, $200 equates to a years regular charges is this the reason their holding on to my money so tight?They won't even give me that option to keep the money for they're still collecting monthly fees from my account, I never missed a payment, I always respect the premises, I paid for my 3 month training yet I am avoided like a plague, I'm always told by Al I'll look into your problem and contact you at the end of the day, but I never hear from him.This problem has been completely ignored by Planet Fitness I have even failed to get an appointment with someone to discuss the issue.

I've never seen such as lack of customer service or rather customer neglect to a customer that has never failed on his part.but gone that extra pump.

i recently signed up to workout at Planet Fitness in york pa. so 1 day i was going in to workout and seen a help wanted sign, so i filled out an application. mind you you dont need to be a rocket scientist to work there, so after a few days i asked the manager(ashley) about what they are hiring for. i have a f/t job and looking for p/t work.she proceeded to tell me they werent hiring ( i no its because: 1) she thinks she is better then everyone else with her tight ass jeans on. 2) i have some professional tattoos done and i dont look like i just came off of GQ magazine.) so a few days past and i went to workout and there she is with 5 new "kids" at a table going over how to work there.. she hired them and now i feel discriminated against! i want to call her boss but dont know where to get the phone # from. i plan on changing gyms all because they have a manager who thinks she is better than everyone!! brad in york pa

So I have been a memember of Planet Fitness for over a year now, during my year I was abroad for 4 months (they would not let me hold my account) and then came back and finished my year. As soon as my year was up I decided to cancel my membership because I didn't enjoy the Planet Fitness gym. I went into the office and signed my papers and paid my upstanding balance. Normally I have the money taken directly out of my account however, my experation date expired and they said they couldn't use that card anymore so I gave them a new one to use that one time only. The following month I recieved a pink letter saying I owed planet fitness money however, they also continued to charge my account...I assume they guess my new experation date considering I never gave it to them and they continue to send me bills. I have tried to reach the general manager because when I went into Planet Fitness to take care of it the man at the desk gave me such a hard time and told me I was wrong...poor customer service I'd say...The manager took over 2 weeks to get in touch with me and she left me a message ignoring the entire reason I called I called her back ten min. later and have no recieved a call from her yet and it has been 5 days. I am sick of Planet Fitness, will never return and will tell everyone I know!