I signed up for the black card membership on February 2, 2008. I was told that I was only signing a one year contract (which I did read, and it did state that it would have to be renewed/signed by me in 2009). I stopped going when I moved away around Jan and did not cancel because an extra 21.63 would be less than their cancellation fee of $50. They keep charging my credit card, $21 each month and last month they charged $40 for "fees". I've called numerous times to have it cancelled, but they said I have to do it in person. So I drive 30 minutes to a planet fitness and they state that I have to cancel it at the same place that I signed up, which is over 2 hours away! I then called THAT facility and they said no, you can cancel it anywhere so I go back to the same place to cancel and they say "we cannot cancel your membership because we don't have a fax machine". They have taken $150+ from me, do not sign up with these people it is a scam!

I pay a monthly fee of $19.99 on the 17th of every month under my agreement with Planet Fitness, taken out of my bank account automatically. They in return charged my bank account on June 1st for $39.00 that I did not know about. They call this their "Annual Fee". My bank account was over-drafted over $50.00 because of this, ($39.00 & an overdraft fee) I didn't know what this "ACH" fee was until I called my bank. Planet Fitness is the only place I have an automated payment taken out from my bank account too so they automatically took the money out and did not send me a notice. I remember that when my boyfriend and I signed up we went to the gym before it had even opened and they were running this "FANTASTIC DEAL" for a 1 yr black card membership. They were waiving the initiation fee and the first yr annual fee. My contract does say that I will be charged the $39.00 annual fee on June 1, 2009. To me this meant for the next year to lock in the same price. I mean seriously who really would think that they were gonna pay a $39.00 fee for something they have already paid for??? Certainly not anyone I know.

I called the Planet Fitness I got my membership from and started asking questions. I tried to be as nice as possible because it's not the person's fault I was talking to & I kept apologizing because I was getting a little mad. They understood, even though I didn't get far. As soon as they answered I said I had a question and they said is is about the $39.00 fee. Hmm, how did they guess? BECAUSE EVERYONE'S PISSED OFF! Finally this kid put his boss on the phone because I told him I wasn't taking no for an answer of me getting reimbursed my money.

The thing that kills me is that I signed up for the gym June 23, 2008 for a 1 yr contract which means my contract is up on June 23, 2009. Why would I want to "lock in" as they say a $19.99 a monthly fee/rate if I am not going to have it after 23 days??? And they won't reimburse me??? I never even went to the gym either, only 1 time. NO LIE! LOL I didn't cancel because I can't afford the cancellation fee that you have to pay all at one time. They said if I wanted the fee to be waived I had to cancel my membership in writing by the 25th of the previous month (being May). Again, if I would have done this I would have had to pay the cancellation fee and I only had 1 month left. That would have made no sense even if I did get a notice about the fee. They should take into consideration when peoples' memberships are up. They sure know when to take your money!

With that said, the manager got on the phone and I was a little more mad, again thanking her for listening to me complain and apologizing. I explained everything above to her and she said that the company does not send notices about this. I asked her why and she said it is hard & takes too much time for them to figure out who is a black card member to who is a regular member. Ok, that doesn't make sense because you are charging the black card members this $39.00 fee so you would have to know who they are, right??? I said it was not her responsibility as an employee to do this "paperwork" for their corporate office. I said if they want to run a business then should get it together. I work in business, I know! She then told me that the Planet Fitness gyms around this area (York, PA I guess) are franchised so there are different owners. Again...HMMMM, wouldn't that make it easier for them to tell the difference in their members? I also asked her why they don't explain completely about this fee when you sign up & she said it should have been told to us. Why would I need to look up membership info on the internet if I should have been told everything? She ended with telling me that all I can do is WRITE (YES I SAID WRITE) to their corporate office explaining all of this and they will send it on to the person that owns that Planet Fitness. I went to the website to find no address and no phone number, NOTHING! This is 2009 not 1999, why should I have to write to someone about this. I should be able to email or call or something!

I would honestly take it as a loss and pay the over draft fee and annual fee if my membership wasn't up in DAYS! I mean, I have been paying for a membership that I have not used for 12 months now so what is $50.00 more? (I'm being sarcastic).

Now that I think of it...as a black card member I am allowed to use any Planet Fitness there is so how are they gonna know who I am if they are owned by different people? See, that sounds silly and so does many of the answers I got! I AM NOT PLEASED!

Thanks for listening. Let me know if this happened to you.

I had tried to call and cancel my membership in April, but was told that I could not cancel it until May 18th. I went to cancel the membership on May 31st. I had to go "in person" to cancel. This is why it took me to May 31st to cancel - as I have a very hectic schedule at work and travel. When I signed the form to cancel the woman at the counter told me that I missed the deadline and that I would be billed $39.99 for next year's renewal fee. She said she didn't have the ability to waive the fee and offered the option to call the store manager on June 1st (Monday). I just got off the phone with the manager who told me that I need to read my contract because it states that I needed to cancel by May 25 in order to avoid being billed. I told him of course I thought any sane person with an ounce of integrity would waive that fee because it is wrong. He offered to have the district manager call me. He would not give me her number - but would relay the message to her. Nice customer service there. While I have no complaints about the gym itself. I do feel that these are very shady business tactics. Who keeps their gym contract on hand to refer to. And if I had been allowed to cancel over the phone this whole issue could have been avoided. The whole thing is ridiculous. I would advise you all to keep in mind what happened to me when your contract end date comes close so you can avoid the hasssle and loosing money for nothing.

My credit card expired in January, and Planet Fitness never notified me. They immediately started withdrawing the $10 fee. I continued to go workout unawares and unnotified. Without me submitting my new expiration date, they were still able to get my (and my husbands) monthly membership fee as well as the $10 for each account. It is now May, and they have stolen over $80 from my account. Trying to get this settled, the employees were very rude and unhelpful. We are both canceling our memberships, and would encourage everyone else to do the same.

I was in Planet Fitness's White pLains location on 5-9-09. It was 20minutes to 6:00pm when my boyfriend and I arrived. KNowing that the last tanning session was at 6:20, we both signed up for that time slot. After working out, we went over to the desk to tell them we were ready to tan at about 6:18. Someone had crossed out my name, put theirs and already gone in. NO other beds were available. All the assistant manager said was "Sorry". I went over to knock on the tanning room door and a female employeee immediately ran up to my boyfriend and I and strated yelling at us that we weren't allowed to knowck on the door. I went back to the front desk and asked why they were not doing anything about it and the assistant manager informed me that it is not their RESPONSIBILITY to monitor the tanning beds. (????? then whose is it?) The female employee told me to stop raising my voice and continued to scream at my boyfriend and I when we informed her that we were being rude. She told me to "shut up" and get over it because I wouldn't be allowed to tan anyway. She caused a huge scene and was so unprofessional it was disgusting. She then gave us both the MIDDLE FINGER as we walked out of the gym. When my boyfriend went back in to ask for her name and the corporate number she said that we were just going to complain because we were discriminating against her because she is a minority. I teach seventh grade in the South Bronx (at a 100% non-white Catholic school) and am definitely not racist by any means. When I called upon arriving home the asisstant manager hung up on me three times and refused to tell me when the manager was coming in. How is this ok for a paying customer to be treated like this. I have been going to Planet Fitness for 6 years and recently upgraded to the black card membership specifically for tanning privelages. And there is no corporate number?????????? I will not rest until the female employee is reprimanded (at least) or fired. Someone has to do something about all these complaints!