To whom it may concern,

I've joined Planet Fitness in February this year at Moreleta Village, and I've found some concerns with the way I've been treated during my assessment. I am a second year educational student, and the consultant didn't inform me about the student membership option, neither the specials or once off payments. I am on the Premier VIP regional, and pay R350 p.m for 36 months. -and double levy during December. The consultant was very unhelpful, and subsequently i made a decision and I feel I was wrongly informed. I would like to know if is could be possible to change my acount to a student acount and if so, could anyone help me to solve this matter?

Kind regards,
Ms Manya de Villiers

My details are:

Member No: DE 0146 071
ID No: 8904100036081

The manager at this facility Albert Grier is the most unethical and unprofessional individual that I have ever dealt woth in my life (mind you I work for the government and deal with different types of people daily). I had over a month attending the gym and never had a picture taken and on 4/1/09 I go in and was told that I had to take a picture. I told them nicely that I'd do it any other day because I was not in the mood and that I have a month attending and they wanted to take it on that specific day. The manager threaten to cancel my membership that is after he hunt me down across the gym like if I was some type of perpetrator, I agreed to take the picture just to be left alone and go on with my workout.
Then on 4/3/09 I go in and am working out with other members of the gym and Mr. Grier comes by and says that we are making to much noise and once again threatens to cancel everyone's membership this time. at this point I'm annoyed because I'm not going there for free plus I have a contract. He then says that I can't continue doing the 30 minute express workout because I was doing it wrong so I then go and hit the weights just so I don't have to hear his mouth and he goes up to the machine I was in and stops it and says I have to get up and leave the premesis. At this point I'm beyond upset and he says he will call the police I guess to intimidate me but I know my rights as a law abiding citizen and said do as you please. I then call the authorties on him as well and ask to speak to management and he says that there is none and tells all of the employees not to speak to me. I waited for the police to come and explained my concern along with 12 witnesses that I had. He was just concerned with cancelling my membership and he sure did. So I contacted The Better Business Bureau. The federal Trade Commision, Consumer Affairs and filed a complaint against him with the police.
When you try to contact their management company it seems that no one is around to answer your concerns.

My experience with Planet Fitness in Addison, IL has been the same as all the other complaints on this board and other complaint boards across the web. We are all saying basically the same thing... limited equipment, rude management, and staff that is severly lacking in knowledge and courtesy!
The bathrooms are always dirty and out of soap. The front desk staff is useless. They even border on "shy"! They look intimidated by other gym members, and they don't make eye-contact.

I would also like to add that the maintenance of the gym is virtually non-existent!! 4 of the 12 treadmills have been out of order for 3 months. They also haven't been cleaned is as long. They are an inch deep in grimy, filthy, dust balls! Recently, I discovered that the spray bottles they fill up with "cleaning solution" for members to wipe down the equipment is no longer being filled with cleaning solution. Now the bottles are only being filled with simple tap water!! I find that revolting!
What really infuriated me was when I found the free weights I use to work out my biceps, were being used outside on the sidewalk to prop the door of the gym open!!! What kind of a substandard organization uses the equipment that SHOULD BE for its members to prop open a door???

When I confronted the GM, Terry, he told me that he didn't appreciate my attitude and made it seem like I was the one who was wrong! Astounding! Last time I checked, I pay a monthly fee to be a member!! Now I realize that I am only wasting my money on a club that doesn't respect itself or its members. The GM's lack of concern for his own club's maintainance and upkeep mirrors the same concern he has for paying club members!!!

I went in to cancel membership for myself and for husband on Jan 20, 2009. I told the gentlemen that I wanted to cancel membership for myself and husband's membership. He gave me a form to sign and told me that was all I had to sign and that the automatic debit would cease as of the end of that week 1.23.09. An automated debit was taken out again on 2.17.09 for $10.00 and then again on 3.17.09 for $10.00. Contacted the Montgomery office and spoke with the manager, Anthony Hall. He stated that my husband had to come in and fill out a separate form to cancel services. I was not told this by the other employee. I was trying to close my account that they were debiting from and my bank charged me an overdraft fee of $35.00. So I am owed by Planet Fitness, a total of $55.00.

I am finding it impossible to cancel this membership. They will not cancel by phone, the haven't canceled when I returned a bill and noted the cancelation. They will not cancel in person. This is a scam and I will never take another membership with this gym nor will I ever recomend anyone else do so. I was never advised at the time of taking out this membership that there were problems to cancel the membership other than a required amount of time to be a member which we have completed. Can you suggest a way to get the message to this company that I am no longer a member and will not be paying any further bills. Thank you Debbie Kenny [email protected]